Collections Associate II

Planters Bank; Tyler (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Planters Bank in Tyler, TX is seeking a Collections Associate II to manage the recovery of delinquent consumer, mortgage, credit card, and commercial loans. You will work directly with customers to identify repayment solutions and preserve positive relationships while minimizing loan losses.

Ideal candidates have strong negotiation and communication skills, experience with loan servicing, and proficiency in MS Office and collection software.

Qualifications

• High school diploma or equivalent.
• Associate's or bachelor's degree in business, Finance, Accounting, or a related field preferred.
• Minimum of three years of collections, loan servicing, banking, or related financial services experience is preferred.
• Experience within a financial institution or community bank is preferred.
• Experience handling delinquent consumer or commercial loan accounts.
• Knowledge of bankruptcy, foreclosure, and repossession processes preferred.
• Strong understanding of loan servicing and collections practices, including knowledge of consumer, mortgage, and commercial lending products.
• Ability to negotiate payment arrangements and resolve customer concerns.
• Strong verbal and written communication skills, with excellent customer service and conflict-resolution skills.
• Strong analytical and decision-making abilities.
• Ability to manage multiple priorities and meet deadlines.
• Proficiency with Microsoft Office Suite and collection management software.
• Ability to maintain confidentiality and professionalism.
• Bilingual communication skills are a plus.
• Satisfactory Background and Credit Bureau Report

Responsibilities

• The Collections Associate II is responsible for the collection and recovery of delinquent consumer, residential mortgage, credit card, and commercial loan accounts.
• This position works directly with customers to identify repayment solutions, monitors delinquent portfolios, and assists in reducing loan losses while maintaining positive customer relationships.

Skills

Negotiation skills

Customer service

Analytical ability

Time management

MS Office

Collection software

Confidentiality

Bilingual a plus

Education

High school diploma or equivalent

Associate or Bachelor's in business/finance/accounting

Three years collections/loan servicing experience

Tools

MS Office Suite

Collection management software

Job description

Job Notice

Planters Bank & Trust Company is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability status, protected veteran status, or any other characteristic protected by law.

Planters Bank & Trust Company

Job Notice

Planters Bank & Trust Company is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability status, protected veteran status, or any other characteristic protected by law.

Summary

The Collections Associate II is responsible for the collection and recovery of delinquent consumer, residential mortgage, credit card, and commercial loan accounts. This position works directly with customers to identify repayment solutions, monitors delinquent portfolios, and assists in reducing loan losses while maintaining positive customer relationships.

All Planters Bank Employees Are Required To

• Live our core values at work each day with your Head, Heart, Hands and Feet.
• Maintain a strict standard of confidentiality involving all transactions.
• Deliver quality service to all customers.
• Possess a team-oriented attitude with a desire to see success in themselves and others.
• Develop a working knowledge of all bank products.

Location

The location for this position may be flexible based on where the applicant is located as well as office space availability within our Planters Bank system. This position may require some travel.

• Please note- Nonqualified applications will not be considered for the position. Likewise, applications with false or incomplete information will also not be considered for the position.

Qualifications

Education and Position Requirements

• High school diploma or equivalent.
• Associate’s or bachelor’s degree in business, Finance, Accounting, or a related field preferred.
• Minimum of three years of collections, loan servicing, banking, or related financial services experience is preferred.
• Experience within a financial institution or community bank is preferred.
• Experience handling delinquent consumer or commercial loan accounts.
• Knowledge of bankruptcy, foreclosure, and repossession processes preferred.
• Strong understanding of loan servicing and collections practices, including knowledge of consumer, mortgage, and commercial lending products.
• Ability to negotiate payment arrangements and resolve customer concerns.
• Strong verbal and written communication skills, with excellent customer service and conflict-resolution skills.
• Strong analytical and decision-making abilities.
• Ability to manage multiple priorities and meet deadlines.
• Proficiency with Microsoft Office Suite and collection management software.
• Ability to maintain confidentiality and professionalism.
• Bilingual communication skills are a plus.
• Satisfactory Background and Credit Bureau Report

Requirements

Physical Requirements Frequency Weight/Pounds

• Sitting 85%
• Standing 5%
• Walking 5%
• Fine Manipulation of Hands 85%
• Lifting 1% 10 lbs.
• Carrying 1% 10 lbs.
• Pushing/Pulling 1%
• Bending/Squatting 1%
• Reaching Overhead 1%