Collections Associate II

Planters Bank; Southaven (MS); On-site; USD 34,000 - 48,000; Full time

Job summary

Planters Bank & Trust Company is seeking a Collections Associate II to manage the collection and recovery of delinquent consumer, residential mortgage, credit card, and commercial loan accounts. This role works directly with customers to identify repayment solutions and monitor delinquent portfolios to help reduce loan losses while maintaining positive relationships.

Location is flexible based on applicant location and office space availability within Planters Bank; some travel may be required.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• Minimum of three years of collections, loan servicing, banking, or related financial services experience preferred.
• Experience within a financial institution or community bank preferred.
• Knowledge of bankruptcy, foreclosure, and repossession processes preferred.
• Ability to negotiate payment arrangements and resolve customer concerns.
• Strong verbal and written communication and customer service skills.
• Bilingual communication skills are a plus.
• Proficiency with Microsoft Office Suite and collection management software.

Responsibilities

• The Collections Associate II is responsible for the collection and recovery of delinquent consumer, residential mortgage, credit card, and commercial loan accounts.
• Identify repayment solutions with customers to resolve delinquencies.
• Monitor delinquent portfolios and assist in reducing loan losses while maintaining positive customer relationships.
• Maintain confidentiality and professionalism throughout the collection process.

Skills

Verbal and written communication

Negotiation

Analytical decision making

Multitasking / time management

Customer service

Confidentiality

Bilingual (preferred)

Education

High school diploma or equivalent

Associate or bachelor's degree in business/Finance/Accounting or related field preferred

Tools

Microsoft Office Suite

Collection management software

Job description

Job Notice Planters Bank & Trust Company is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability status, protected veteran status, or any other characteristic protected by law.

Planters Bank & Trust Company Job Notice Planters Bank & Trust Company is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability status, protected veteran status, or any other characteristic protected by law.

Summary: The Collections Associate II is responsible for the collection and recovery of delinquent consumer, residential mortgage, credit card, and commercial loan accounts. This position works directly with customers to identify repayment solutions, monitors delinquent portfolios, and assists in reducing loan losses while maintaining positive customer relationships.

All Planters Bank Employees Are Required To

• Live our core values at work each day with your Head, Heart, Hands and Feet.
• Maintain a strict standard of confidentiality involving all transactions.
• Deliver quality service to all customers.
• Possess a team-oriented attitude with a desire to see success in themselves and others.
• Develop a working knowledge of all bank products.

Location: The location for this position may be flexible based on where the applicant is located as well as office space availability within our Planters Bank system. This position may require some travel.

• Please note- Nonqualified applications will not be considered for the position. Likewise, applications with false or incomplete information will also not be considered for the position.

Qualifications

Education and Position Requirements:

• High school diploma or equivalent.
• Associate’s or bachelor’s degree in business, Finance, Accounting, or a related field preferred.
• Minimum of three years of collections, loan servicing, banking, or related financial services experience is preferred.
• Experience within a financial institution or community bank is preferred.
• Experience handling delinquent consumer or commercial loan accounts.
• Knowledge of bankruptcy, foreclosure, and repossession processes preferred.
• Strong understanding of loan servicing and collections practices, including knowledge of consumer, mortgage, and commercial lending products.
• Ability to negotiate payment arrangements and resolve customer concerns.
• Strong verbal and written communication skills, with excellent customer service and conflict-resolution skills.
• Strong analytical and decision-making abilities.
• Ability to manage multiple priorities and meet deadlines.
• Proficiency with Microsoft Office Suite and collection management software.
• Ability to maintain confidentiality and professionalism.
• Bilingual communication skills are a plus.
• Satisfactory Background and Credit Bureau Report

Requirements

Physical Requirements Frequency Weight/Pounds

Sitting 85%

Standing 5%

Walking 5%

Fine Manipulation of Hands 85%

Lifting 1% 10 lbs.

Carrying 1% 10 lbs.

Pushing/Pulling 1%

Bending/Squatting 1%

Reaching Overhead 1%