Collections Associate II

Planters Bank & Trust Co; United States; Remote; USD 42,000 - 64,000; Full time

Job summary

Planters Bank & Trust Company is seeking a Collections Associate II in Monroe, LA to focus on the collection and recovery of delinquent consumer, mortgage, credit card, and commercial loan accounts. You will work directly with customers to identify repayment solutions, monitor portfolios, and help reduce loan losses while preserving strong customer relationships.

The role requires strong communication, analytical skills, and the ability to manage multiple priorities.

Qualifications

• High school diploma or equivalent.
• Assoc./Bachelor’s in business, Finance, Accounting, or related field preferred.
• 3+ years of collections, loan servicing, banking, or related financial services experience preferred.
• Banking/financial institution experience preferred.
• Experience handling delinquent consumer or commercial loan accounts.
• Knowledge of bankruptcy, foreclosure, and repossession processes preferred.
• Strong understanding of loan servicing and collections across consumer, mortgage, and commercial lending products.
• Ability to negotiate payment arrangements and resolve customer concerns.
• Strong verbal and written communication, with excellent customer service and conflict-resolution skills.
• Strong analytical and decision-making abilities.
• Ability to manage multiple priorities and meet deadlines.
• Proficiency with Microsoft Office Suite and collection management software.
• Maintain confidentiality and professionalism.
• Bilingual communication skills are a plus.
• Satisfactory Background and Credit Bureau Report

Responsibilities

• Manage collection and recovery of delinquent consumer, mortgage, credit card, and commercial loan accounts.
• Identify repayment solutions, monitor delinquent portfolios, and assist in reducing loan losses while maintaining positive customer relationships.

Skills

Negotiation

Verbal/written communication

Customer service

Conflict resolution

Analytical thinking

Decision making

Multitasking

Confidentiality

Bilingual (plus)

Education

High school diploma or equivalent

Assoc./Bachelor’s in business/finance/accounting

Tools

Microsoft Office Suite

Collection management software

Job description

Job Details: Job Location: Monroe Operations - Monroe, LA 71201, Position Type: Full Time, Planters Bank & Trust Company

Job Notice

Summary: The Collections Associate II is responsible for the collection and recovery of delinquent consumer, residential mortgage, credit card, and commercial loan accounts. This position works directly with customers to identify repayment solutions, monitors delinquent portfolios, and assists in reducing loan losses while maintaining positive customer relationships.

All Planters Bank employees are required to:

• Live our core values at work each day with your Head, Heart, Hands and Feet.
• Maintain a strict standard of confidentiality involving all transactions.
• Deliver quality service to all customers.
• Possess a team-oriented attitude with a desire to see success in themselves and others.
• Develop a working knowledge of all bank products.

Location:

Location: The location for this position may be flexible based on where the applicant is located as well as office space availability within our Planters Bank system. This position may require some travel.

Please note- Nonqualified applications will not be considered for the position. Likewise, applications with false or incomplete information will also not be considered for the position.

Qualifications: Education and Position Requirements:

• High school diploma or equivalent.
• Associate’s or bachelor’s degree in business, Finance, Accounting, or a related field preferred.
• Minimum of three years of collections, loan servicing, banking, or related financial services experience is preferred.
• Experience within a financial institution or community bank is preferred.
• Experience handling delinquent consumer or commercial loan accounts.
• Knowledge of bankruptcy, foreclosure, and repossession processes preferred.
• Strong understanding of loan servicing and collections practices, including knowledge of consumer, mortgage, and commercial lending products.
• Ability to negotiate payment arrangements and resolve customer concerns.
• Strong verbal and written communication skills, with excellent customer service and conflict-resolution skills.
• Strong analytical and decision-making abilities.
• Ability to manage multiple priorities and meet deadlines.
• Proficiency with Microsoft Office Suite and collection management software.
• Ability to maintain confidentiality and professionalism.
• Bilingual communication skills are a plus.
• Satisfactory Background and Credit Bureau Report

Physical Requirements

• Sitting 85%
• Standing 5%
• Walking 5%
• Fine Manipulation of Hands 85%
• Lifting 1% 10 lbs.
• Carrying 1% 10 lbs.
• Pushing/Pulling 1%
• Bending/Squatting 1%
• Reaching Overhead 1%