Bank Collections Specialist

LS Solutions; Easton Center (MA); On-site; USD 65,000 - 95,000; Full time

Job summary

LS Solutions is seeking a Sr. Collections Specialist in Massachusetts to manage a complex portfolio of delinquent commercial and consumer accounts.

You will lead high-level collection efforts, negotiate payment solutions, and ensure regulatory compliance to safeguard the organization. Collaborating with credit, legal, and relationship teams, you will drive strategies that improve recovery outcomes, reduce risk, and protect client relationships while maintaining professional standards.

Qualifications

• Experience managing delinquent portfolios in banking/collections
• Knowledge of applicable banking and collections regulations
• Ability to collaborate with legal and credit teams
• Strong attention to detail and risk assessment
• Excellent communication with delinquent accounts and stakeholders

Responsibilities

• Manage and prioritize a high-volume delinquent account portfolio
• Lead collection efforts and negotiate payment arrangements
• Ensure actions comply with banking, collections, and regulatory requirements
• Collaborate with credit, legal, and relationship teams to support clients
• Coordinate strategies to improve recovery outcomes and reduce exposure

Skills

Delinquency collections

Regulatory compliance

Cross-functional collaboration

Risk awareness and judgment

Professional communication

Job description

Sr. Collections Specialist

manages a complex portfolio of delinquent commercial and consumer accounts, leading high-level collection efforts and negotiating payment solutions. The role ensures strict compliance with applicable banking and collections regulations while working to optimize recovery and minimize risk.

Key Responsibilities Include

• Manage and prioritize a high-volume, complex delinquent account portfolio
• Lead collection activities, including negotiation of workable payment arrangements
• Ensure all actions follow banking, collections, and regulatory requirements
• Collaborate with credit, legal, and relationship teams to support clients
• Coordinate strategies that improve recovery outcomes and reduce exposure

Qualifications & Skills

• Strong collections and negotiation expertise
• Knowledge of banking/collections compliance and regulations
• Ability to work cross-functionally with legal and credit partners
• Excellent risk awareness, judgment, and attention to detail
• Strong communication and professionalism with delinquent accounts