Collections Specialist II - Banking & Loan Recovery

Planters Bank; Southaven (MS); On-site; USD 34,000 - 48,000; Full time

Job summary

Planters Bank & Trust Company is seeking a Collections Associate II to manage the collection and recovery of delinquent consumer, residential mortgage, credit card, and commercial loan accounts. This role works directly with customers to identify repayment solutions and monitor delinquent portfolios to help reduce loan losses while maintaining positive relationships.

Location is flexible based on applicant location and office space availability within Planters Bank; some travel may be required.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• Minimum of three years of collections, loan servicing, banking, or related financial services experience preferred.
• Experience within a financial institution or community bank preferred.
• Knowledge of bankruptcy, foreclosure, and repossession processes preferred.
• Ability to negotiate payment arrangements and resolve customer concerns.
• Strong verbal and written communication and customer service skills.
• Bilingual communication skills are a plus.
• Proficiency with Microsoft Office Suite and collection management software.

Responsibilities

• The Collections Associate II is responsible for the collection and recovery of delinquent consumer, residential mortgage, credit card, and commercial loan accounts.
• Identify repayment solutions with customers to resolve delinquencies.
• Monitor delinquent portfolios and assist in reducing loan losses while maintaining positive customer relationships.
• Maintain confidentiality and professionalism throughout the collection process.

Skills

Verbal and written communication

Negotiation

Analytical decision making

Multitasking / time management

Customer service

Confidentiality

Bilingual (preferred)

Education

High school diploma or equivalent

Associate or bachelor's degree in business/Finance/Accounting or related field preferred

Tools

Microsoft Office Suite

Collection management software

Job description

Planters Bank & Trust Company is seeking a Collections Associate II to manage the collection and recovery of delinquent consumer, residential mortgage, credit card, and commercial loan accounts. This role works directly with customers to identify repayment solutions and monitor delinquent portfolios to help reduce loan losses while maintaining positive relationships.

Location is flexible based on applicant location and office space availability within Planters Bank; some travel may be required.