Collections Specialist I — On‑Site Role in Loss Mitigation

Civic Federal Credit Union; Raleigh (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Civic Federal Credit Union in Raleigh is seeking a Collections Specialist to proactively manage delinquent accounts and work with members to resolve payments. You will support the Loss Mitigation team and help develop repayment solutions while ensuring compliance with policies and regulations.

The role requires 1–3 years in related settings, strong interpersonal skills, and onsite presence 2–3 days per week. Proficiency with collections software and core systems is essential.

Qualifications

• Minimum 1-3 years experience in a call center, customer service, accounts receivable, or financial services environment; or a Bachelor’s degree.
• Strong interpersonal skills with ability to work in a team environment.
• Must be able to work onsite at Credit Union administrative headquarters at a minimum of 2-3 days per week.
• Ability to lift a minimum of 25 lbs.

Responsibilities

• Contact Credit Union Members regarding loans in default via phone, email, and text message.
• Provide primary support for all incoming and outgoing call efforts to support delinquency and loss management goals.
• Proactively contact members to discuss accounts and delinquency reasons.
• Work with members to develop repayment plans, loan modifications, or other solutions.
• Document all member interactions, payment agreements, and actions in the core collection system.

Skills

Call center experience

Interpersonal skills

Onsite work 2-3 days/week

Lift 25 lbs

Travel flexibility

Education

Bachelor's degree

Tools

Core operating system

Collections software

Payment portals

Document retention software

Job description

Civic Federal Credit Union in Raleigh is seeking a Collections Specialist to proactively manage delinquent accounts and work with members to resolve payments. You will support the Loss Mitigation team and help develop repayment solutions while ensuring compliance with policies and regulations.

The role requires 1–3 years in related settings, strong interpersonal skills, and onsite presence 2–3 days per week. Proficiency with collections software and core systems is essential.