Outbound Collections Resolution Specialist

Coastal Credit Union; Raleigh (NC); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Coastal Federal Credit Union in Raleigh, NC, is seeking an Account Resolution Specialist I to handle outbound delinquent accounts from 10am to 7pm in a hybrid work model.

You will contact members, secure payment commitments, document activity, and ensure compliance with collection policies while supporting delinquency reduction and member resolution.

Join a team dedicated to accurate documentation, proactive outreach, and compliant collection practices in a dynamic financial services environment.

Qualifications

• One year of consumer loan collections or related contact experience.
• Experience with debt collections systems is preferred.
• High school diploma or equivalent required.

Responsibilities

• Outbound account resolution with payment commitments.
• Document all member contacts and follow-up actions.
• Meet call activity and productivity expectations.
• Identify cases requiring escalation and ensure compliance.

Skills

Outbound collections

Call center experience

Education

High school diploma or equivalent

Tools

Debt collections systems

Job description

Coastal Federal Credit Union in Raleigh, NC, is seeking an Account Resolution Specialist I to handle outbound delinquent accounts from 10am to 7pm in a hybrid work model.

You will contact members, secure payment commitments, document activity, and ensure compliance with collection policies while supporting delinquency reduction and member resolution.

Join a team dedicated to accurate documentation, proactive outreach, and compliant collection practices in a dynamic financial services environment.