Collections Specialist I: Customer-Focused Financial Support

JPMorganChase; Tempe (AZ); On-site; USD 25,000 - 33,000; Full time

Job summary

JPMorganChase is seeking a Collections Specialist I to handle inbound and outbound calls, delivering exceptional customer service for financial products in a fast-paced call center.

You will build relationships, interpret customer needs, and offer solutions while following established procedures. A high school diploma or GED is required, with a focus on empathy, accuracy, and teamwork.

Qualifications

• Experience in customer service or call center roles.
• Ability to handle multiple systems while assisting customers.
• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Comfort with learning new products and processes.

Responsibilities

• Handle a high volume of inbound/outbound collections calls.
• Provide exceptional customer service while gathering information.
• Navigate multiple computer systems efficiently.
• Work independently and as part of a team to meet goals.
• Follow all regulatory and department procedures.
• Treat customers with respect and empathy.

Skills

Communication

Negotiation

Multitasking

Empathy

Problem solving

Education

High school diploma or GED

Job description

JPMorganChase is seeking a Collections Specialist I to handle inbound and outbound calls, delivering exceptional customer service for financial products in a fast-paced call center.

You will build relationships, interpret customer needs, and offer solutions while following established procedures. A high school diploma or GED is required, with a focus on empathy, accuracy, and teamwork.