Collections Specialist I - Auto

JPMorgan Chase & Co.; Tempe (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Shift differential 10%

Job summary

JPMorganChase is seeking a Collections Specialist I to be the first point of contact for clients, handling inbound calls and delivering innovative solutions to meet needs. You will thrive in a fast-paced call center, building strong relationships and following established procedures to support financial products.

The role emphasizes empathy, effective communication, and the ability to multitask across multiple systems while ensuring compliance and quality outcomes.

Qualifications

• Strong communication, negotiation, information gathering and decision-making skills.
• Customer interaction and support experience (1+ year) in phone or in-person settings.
• Ability to manage complex customer interactions with empathy and sound judgment.
• Adaptability to fast-paced environments and diverse workplace contexts.
• Proficient with computer systems and technology-enabled problem solving.

Responsibilities

• Manages a high volume of inbound/outbound Collections calls (potentially over 100 daily).
• Provides comprehensive support for financial products through excellent customer service.
• Utilizes multiple computer systems to interpret needs and deliver solutions.
• Works independently and with the team to drive goals and service quality.
• Follows regulatory and departmental procedures and treats customers with respect and empathy.

Skills

Communication

Negotiation

Information gathering

Decision making

Customer service

Multitasking

Computer literacy

Empathy

Education

High School Diploma or GED

Tools

CRM systems

Job description

At JPMorganChase, you'll be at the forefront of delivering exceptional customer service, where each day presents the same opportunities to make a meaningful difference. You'll engage in creative and exciting work, consistently offering innovative solutions and options to assist our valued customers. While the duties may be routine, your role remains dynamic and impactful, enabling you to build strong relationships and contribute to our business success.

As a Collections Specialist I within JPMorganChase, you will be the first point of contact for our clients, providing exceptional customer service for various financial products. Your role involves handling inbound calls, building strong customer relationships, and offering innovative solutions to meet client needs. You'll thrive in a fast-paced call center environment, leveraging your communication, multitasking, and results-oriented skills. You will be working within a well-defined framework, performing routine tasks and following established procedures, with any non-standard issues referred to your supervisor.

Job responsibilities

• Manages a high volume of inbound/outbound Collections calls (potentially over 100 daily), delivering comprehensive support for financial products.
• Utilizescustomer service expertise to interpret needs and deliver continuous insights.
• Navigatesmultiple computer systems with efficiency, demonstrating adaptability and resilience.
• Excelsboth independently and collaboratively, driving team success and achieving goals.
• Followsall regulatory and departmental practices and procedures diligently.
• Takes ownership of each customer interaction while treating them with respect and responding with empathy.

Required qualifications, capabilities, and skills

• Communication, negotiation, information gathering, and decision‑making skills.
• Customer interaction and support skills with at least 1 year of experience in phone or face‑to‑face settings, while being able to multitask with computer systems and work accurately.
• Ability to manage complex customer interactions using empathy, composure, and sound judgment.
• Ability to adjust to new situations and effectively navigate different cultural contexts and workplace environments.
• Adaptability and efficiency in fast‑paced, dynamic, and results‑driven environments.
• Ability to solve problems and effectively present and explain solutions.
• Ability to learn products and systems quickly, embrace challenges as opportunities, and actively seek feedback to improve performance and achieve goals.
• Proficient computer literacy skills, with experience in using technology to solve problems and communicate in a professional setting.
• High school diploma or GED required.

Preferred qualifications, capabilities, and skills

• Developing ability to use data to understand issues and opportunities.
• Developing skills in using AI technology for automation and prompt writing.

Work Schedule

Monday - Friday - 12:00 PM - 9:00 PM

Shift differential - 10%

Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends. This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.