Collections Specialist I — Help Members Grow Finances

Tva Credit Union; Knoxville (TN); Hybrid; USD 26,000 - 30,000; Full time

Benefits offered by this job

Health insurance

PTO

401k match

Life insurance

Long-term disability

Bonus potential

Paid holidays

Incentive pay

Community service

Job summary

Knoxville TVA Employees Credit Union is seeking a detail-oriented collections specialist to monitor delinquent accounts and work with Members to bring loans current. This on-site role emphasizes timely outreach, accurate recordkeeping, and adherence to FDCPA guidelines.

Starting pay ranges from $19.50 to $21.50 per hour, with employer-paid health and dental premiums, PTO, a 401(k) plan with employer match, life insurance, long-term disability, and potential performance bonuses.

Qualifications

• High school diploma or equivalent required.
• At least one year collection or credit union experience strongly preferred.

Responsibilities

• Monitor payments for late and/or delinquency status. Follow up on delinquent and overdue accounts by receiving and initiating phone calls, texts and/or letters.
• Communicate sense of urgency when speaking to members in reference to their delinquent account.
• Collect on multiple delinquent accounts and communicate a sense of urgency to the debtor to pay the delinquent loan up to date. Document all work including, but not limited to, phone calls and promises to pay to maintain accurate records on accounts.
• Order appropriate collection letters according to department guidelines.
• Understand and appropriately apply the Fair Debt Collection Practices Act (FDCPA) in all account communication.
• Identify and recommend accounts for extensions and workout/consolidation loans and assist with negotiation and presentations for approval.
• Perform skip tracing techniques, including but not limited to: reading credit reports, utilizing search engines, social media and vendor systems.
• Maintain an understanding of Credit Union utilized systems including but not limited to payment and insurance vendor systems.
• Follow all Credit Union policies, procedures and regulations.
• Represent the Credit Union in a professional manner (including but not limited to appearance, behavior and performance).
• Maintain regular and predictable attendance.
• Work cooperatively with others.
• All other duties as assigned.

Education

High School diploma or equivalent

Job description

Knoxville TVA Employees Credit Union is seeking a detail-oriented collections specialist to monitor delinquent accounts and work with Members to bring loans current. This on-site role emphasizes timely outreach, accurate recordkeeping, and adherence to FDCPA guidelines.

Starting pay ranges from $19.50 to $21.50 per hour, with employer-paid health and dental premiums, PTO, a 401(k) plan with employer match, life insurance, long-term disability, and potential performance bonuses.