Collections Specialist II

ORNL Federal Credit Union; Knoxville (TN); Hybrid; USD 38,000 - 60,000; Full time

Job summary

ORNL Federal Credit Union in Knoxville, TN is seeking a Collections Specialist II. This hybrid role requires onsite presence 2–3 days per week and focuses on collecting payments on delinquent accounts through negotiation and member education.

Essential duties include handling inbound/outbound calls, negotiating repayment terms, performing skip tracing, and supporting other departments as needed. A high school diploma and at least 2 years in collections are required; experience in financial

Qualifications

• Minimum 2 years experience in collections, account recovery, or delinquency management.
• Experience in financial institutions’ collections preferred.
• Knowledge of collection laws and regulatory requirements preferred.

Responsibilities

• Fields inbound and outbound calls to and from members. Negotiates terms of repayment and processes transactions.
• Performs priority administrative tasks necessary to the daily operation of the department.
• Receives and responds to email and telephone requests for support from other Credit Union employees outside of the Collections.
• Performs skip tracing efforts to locate new contact information for members.
• Performs other duties as assigned, including support for other departments or other administrative functions outside of the normal scope of Collections.

Skills

Negotiation

MS Office

Organization

Analytical

Communication

Business writing

Time management

Education

High School Diploma or GED

Job description

Northshore
2077 Town Center Blvd
Knoxville, TN 37922, USA

• Hybrid
• ERM
• Full-Time
• Requisition #: COLLE002994

Description

This role is hybrid with a required onsite presence 2-3 days per week in Knoxville, TN.

Role: The Collections Specialist II is responsible for collection of payments on delinquent accounts through negotiation and education.

Essential Functions and Responsibilities:

• Fields inbound and outbound calls to and from members. Negotiates terms of repayment and processes transactions.
• Performs priority administrative tasks necessary to the daily operation of the department.
• Receives and responds to email and telephone requests for support from other Credit Union employees outside of the Collections Department.
• Performs skip tracing efforts to locate new contact information for members.
• Performs other duties as assigned, including support for other departments or other administrative functions outside of the normal scope of Collections.

Experience:

• Minimum 2 years experience in a collections, account recovery, or delinquency management environment. Required
• Experience performing advanced collection activities within a financial institution, including managing delinquent accounts, negotiating payment arrangements, and resolving complex member account issues. Preferred
• Experience working with bankruptcies, repossessions, loss mitigation, and other recovery strategies. Preferred
• Knowledge of collection laws, regulatory requirements, legal processes, and court-related collection activities. Preferred
• Experience conducting skip tracing, asset location, and account investigation activities. Preferred
• Legal, paralegal, or financial recovery background a plus.

Education:

• High School Diploma or GED Required

Other Skills Required:

• Proficiency in Microsoft Office Suite, to include Word, Excel and Powerpoint
• Excellent organizational and analytical skills.
• Ability to communicate clearly and professionally with all levels of the organization.
• Excellent written and verbal communication skills, including business writing ability.
• Excellent time management skills and accustomed to working with deadlines.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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