Collections Specialist I

ORNL Federal Credit Union; Knoxville (TN); Hybrid; USD 36,000 - 48,000; Full time

Job summary

ORNL Federal Credit Union in Knoxville, TN is seeking a Collections Specialist I to manage delinquent accounts and provide member service for collection issues in a hybrid role.

The position requires 1 year of collections experience, a high school diploma or GED, and strong Microsoft Office skills; duties include outbound calls, skip tracing, documenting interactions, and arranging payment plans.

Qualifications

• High School Diploma or GED is required.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Excellent written and verbal communication skills, including business writing.

Responsibilities

• Performs outbound calls on delinquent members and documents interactions, payment arrangements, and action plans.
• Skip traces for difficult-to-reach members and reviews loan documentation to locate the member.
• Performs other job-related duties as assigned.

Skills

Microsoft Office Suite

Written & verbal communication

Organizational skills

Analytical skills

Time management

Education

High School Diploma or GED

Job description

Northshore
2077 Town Center Blvd
Knoxville, TN 37922, USA

• Hybrid
• ERM
• Full-Time
• Requisition #: COLLE002992

Description

This role is hybrid with a required onsite presence 2-3 days per week in Knoxville, TN.

Role: The Collections Specialist I is responsible for collecting delinquent payments and providing member service regarding collection issues.
Essential Functions and Responsibilities:

• Performs outbound calls on delinquent members, services inbound calls, accurately documents member interactions, payment arrangements, and action plans in the core collection platform.
• Skip traces for members that the Credit Union hasn’t been successful in reaching; reviews loan documentation, leverages skip trace platform(s) and references prior collection notes in an effort to reach the member.
• Performs other job-related duties as assigned.

Experience:

• Minimum 1 year of experience in collections, account recovery, delinquency management, consumer lending, or negotiating payment arrangements is required.
• Experience in customer service, account servicing, financial services, call center operations, banking, or credit union environments is preferred.
• Experience working with skip tracing, loss mitigation, payment arrangements, and other account recovery activities, including resolving delinquent debt, negotiating payment solutions, handling difficult conversations, and maintaining professionalism is preferred.

Education:

• High School Diploma or GED is required

Other Skills Required:

• Proficiency in Microsoft Office Suite, to include Word, Excel and PowerPoint.
• Excellent organizational and analytical skills.
• Ability to communicate clearly and professionally with all levels of an organization.
• Excellent written and verbal communication skills, including business writing ability.
• Excellent time management skills and accustomed to working with deadlines.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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