Collections Officer I

Tva Credit Union; Knoxville (TN); Hybrid; USD 26,000 - 30,000; Full time

Benefits offered by this job

Health insurance

PTO

401k match

Life insurance

Long-term disability

Bonus potential

Paid holidays

Incentive pay

Community service

Job summary

Knoxville TVA Employees Credit Union is seeking a detail-oriented collections specialist to monitor delinquent accounts and work with Members to bring loans current. This on-site role emphasizes timely outreach, accurate recordkeeping, and adherence to FDCPA guidelines.

Starting pay ranges from $19.50 to $21.50 per hour, with employer-paid health and dental premiums, PTO, a 401(k) plan with employer match, life insurance, long-term disability, and potential performance bonuses.

Qualifications

• High school diploma or equivalent required.
• At least one year collection or credit union experience strongly preferred.

Responsibilities

• Monitor payments for late and/or delinquency status. Follow up on delinquent and overdue accounts by receiving and initiating phone calls, texts and/or letters.
• Communicate sense of urgency when speaking to members in reference to their delinquent account.
• Collect on multiple delinquent accounts and communicate a sense of urgency to the debtor to pay the delinquent loan up to date. Document all work including, but not limited to, phone calls and promises to pay to maintain accurate records on accounts.
• Order appropriate collection letters according to department guidelines.
• Understand and appropriately apply the Fair Debt Collection Practices Act (FDCPA) in all account communication.
• Identify and recommend accounts for extensions and workout/consolidation loans and assist with negotiation and presentations for approval.
• Perform skip tracing techniques, including but not limited to: reading credit reports, utilizing search engines, social media and vendor systems.
• Maintain an understanding of Credit Union utilized systems including but not limited to payment and insurance vendor systems.
• Follow all Credit Union policies, procedures and regulations.
• Represent the Credit Union in a professional manner (including but not limited to appearance, behavior and performance).
• Maintain regular and predictable attendance.
• Work cooperatively with others.
• All other duties as assigned.

Education

High School diploma or equivalent

Job description

Centerpoint Building
Knoxville, TN 37932, USA

Description

The schedule for this position is Monday - Friday 8:00am - 4:45pm; One (1) Saturday per quarter 8:30am - 12:30pm. This position is On-Site.

Our Mission is to help Members grow financially.

Our Vision is to be Members' First Choice for all Financial Services.

We can achieve these goals through our commitment to providing excellent service to our membership and our communities. And it all starts with YOU! We are looking for a service-minded individual to join our team in order to continue to provide the high-quality service our members expect from us.

Our full-time team members enjoy a wealth of benefits including employer-paid medical and dental insurance premiums, competitive pay, and a 401(k) plan with an employer match. The great service we provide to our Members is reflected in our team environment and the professional development opportunities our positions offer. People Helping People is what we do every day.

About Us:

Knoxville TVA Employees Credit Union is a not-for-profit, Member-owned, and locally operated financial institution serving the financial needs of its communities of Membership. We have 25 locations throughout East Tennessee and we serve more than 300,000 Members. The Credit Union helps Members grow financially by offering a variety of accounts including: checking, savings and investments. Also offered are competitive loan rates on new and used autos and recreational vehicles, mortgages, personal loans and credit cards.

Pay: Starting Range is $19.50 - $21.50, depending on work experience

• Employer-paid health and dental insurance monthly premiums
• Accrual of PTO Leave
• Employer-matched 401k, 50% match up to 6% of employee contributions
• Employer-paid Group Life Insurance and Long-Term Disability benefits
• Potential bonus up to 11% of average salary over the past year based on Credit Union-wide goals
• Paid Holidays and Paid Training
• Potential pay increases through additional training opportunities
• Opportunity to earn incentive pay
• The ability to help serve your local community through our mindset of People Helping People!

PRIMARY RESPONSIBILITIES

Monitor payments for late and/or delinquency status. Follow up on delinquent and overdue accounts by receiving and initiating phone calls, texts and/or letters.

Communicate sense of urgency when speaking to members in reference to their delinquent account.

Collect on multiple delinquent accounts and communicate a sense of urgency to the debtor to pay the delinquent loan up to date. Document all work including, but not limited to, phone calls and promises to pay to maintain accurate records on accounts.

Order appropriate collection letters according to department guidelines.

Understand and appropriately apply the Fair Debt Collection Practices Act (FDCPA) in all account communication.

Identify and recommend accounts for extensions and workout/consolidation loans and assist with negotiation and presentations for approval.

Perform skip tracing techniques, including but not limited to: reading credit reports, utilizing search engines, social media and vendor systems.

Maintain an understanding of Credit Union utilized systems including but not limited to payment and insurance vendor systems.

Follow all Credit Union policies, procedures and regulations.

Represent the Credit Union in a professional manner (including but not limited to appearance, behavior and performance).

Maintain regular and predictable attendance.

Work cooperatively with others.

All other duties as assigned.

QUALIFICATIONS

Education/Experience –

High school diploma or equivalent required. At least one year collection or credit union experience is strongly preferred or equivalent combination of education and experience. Experience collecting on multiple loan products strongly preferred.

Qualifications

Education

Required

High School or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.