Empathetic Collections Specialist I

TenOneTen; Lenexa, Northern (KS, KY); Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

Flexible vacation

Medical/dental/vision insurance

Traditional/Roth retirement savings

Disability and life insurance

Flexible Spending Account

Parental leave

Wellness platform access

PerkSpot discount program

Job summary

TrueAccord is hiring a Collections Specialist in Kansas to empower consumers through empathetic guidance in the repayment process. You will handle inbound/outbound calls, emails, and simulate realistic financial solutions while maintaining precise records and complying with regulations.

The role emphasizes strong communication, problem-solving, and the ability to manage a daily workload in a fast-paced environment with opportunities for growth.

Qualifications

• High school diploma or GED required.
• 1 year of experience in customer service, contact centers, collections, or a related client-facing role (Note: Candidates bringing direct collections experience are eligible for additional compensation opportunities)

Responsibilities

• Own the Customer Journey: Engage consumers and authorized third parties across inbound and outbound dialing, email messaging, and other supported channels to answer account inquiries and resolve balances.
• Negotiate & Problem-Solve: Partner with consumers to understand their financial circumstances, uncover their needs, and negotiate viable repayment plans.
• Maintain Accurate Records: Document all customer interactions, commitments, and account updates within internal systems with precision.
• Uphold Compliance: Ensure every interaction adheres to established collection procedures, client standards, and regulatory compliance expectations.
• Drive Operational Excellence: Manage your daily queue efficiently to meet key performance, quality, and productivity benchmarks.
• Recognize Escalations: Identify complex or sensitive scenarios that require additional review and collaborate with leadership to resolve them.

Skills

Communicator

Negotiator

Detail-oriented

Adaptable learner

Education

High school diploma or GED

Job description

TrueAccord is hiring a Collections Specialist in Kansas to empower consumers through empathetic guidance in the repayment process. You will handle inbound/outbound calls, emails, and simulate realistic financial solutions while maintaining precise records and complying with regulations.

The role emphasizes strong communication, problem-solving, and the ability to manage a daily workload in a fast-paced environment with opportunities for growth.