Customer Service Representative - Collections

Mercantil Commerce Bank; Kansas City (MO); Hybrid; USD 24,796 - 28,240; Full time

Benefits offered by this job

Employer sponsored health insurance

401(k)

Paid vacation

Career development assistance

Job summary

A leading financial institution is seeking a Customer Service Representative for Collections to help customers understand their financial obligations while minimizing delinquencies. The ideal candidate will have strong communication skills and a background in customer service, with adaptability and attention to detail being crucial. This role is primarily remote with some in-person requirements, and offers a competitive pay range of $18.00 - $20.50 per hour.

Qualifications

• General understanding of collection management software.
• 1+ year customer service experience required.
• Collections experience preferred.

Responsibilities

• Collect on low-risk accounts to minimize delinquency.
• Assist consumers with repayment options.
• Handle calls for current and past due accounts.

Skills

Excellent customer service skills

Ability to maintain confidentiality

Strong attention to detail

Written and verbal communication skills

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Customer Service Representative - Collections page is loaded## Customer Service Representative - Collectionsremote type: Remotelocations: MO - Kansas City Downtown/Plaza - Kansas City - KC Downtown 811 Main (825 Main) (64105): MO - St. Louis County Central - St. Louis - Clayton (8000 Forsyth) (63105)time type: Full timeposted on: Posted Todayjob requisition id: 37393**About Working at Commerce**Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us. Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk. **Compensation Range**Hourly: $18.00 - $20.50 (Amount based on relevant experience, skills, and competencies.)**About This Job**The Collector contributes to the Bank’s ongoing goal of maintaining low delinquency and low gross losses on current Bankcard accounts. The Collector is a critical position in the bank that is responsible for helping customers understand their financial obligations and help to prevent or limit potential losses to the bank. You’ll be responsible for consumer and corporate credit cards, secured and unsecured loans, and real estate open and closed-ended loans.This is a very important position that can have a huge impact on the Bank’s bottom line. You’ll need to be a helpful, clear communicator who is empathetic to our customers yet firm in making sure they live up to their obligations. This is a fast paced job so you’ll need to able to perform in an independent, resourceful manner and show a high degree of problem-solving skill. If this sounds like you, we’d love to talk.**Essential Functions*** Collect on low-risk accounts to minimize the Bank’s 30+ delinquency rate. Business need may dictate assignment to varying levels of collections* Assist the consumer in a professional and empathetic manner to interpret their financial situation, reason for delinquency, and provide guidance to limit loss to the bank* Negotiate repayment options by asking questions and offering applicable solutions* Handle incoming and outgoing calls to customers with current and past due accounts, and leave messages as necessary* Provide proper documentation and account maintenance while maintaining and acceptable level of quality assurance and productivity* Perform other duties as assigned**Work Schedule*** Monday - Thursday 8:00am- 7:00pm; Friday 8:00am - 5:00pm, Saturday 8:00am- 12:00pm* Weekly flexible prime-time hours required (3:00pm-7:00pm Monday - Thursday, Friday afternoon 1:00pm-5:00pm, or Saturday 8:00am-12:00pm)**Work Location****"Moments that Matter!"** At Commerce Bank, we believe our team members are in tune with the needs of their respective role and professional enough to know when they should be in-person. This role is categorized as hybrid/flexible; meaning, a team member may work remotely from home except for those "moments that matter" and should live within a 3-hour radius of the Kansas City or St. Louis Commerce Bank locations.**Knowledge, Skills & Abilities Required*** General understanding of collection management software, such as TSYS, SHAW, DM9, etc.* Familiarity with inbound/outbound/blended dialing environment* Excellent customer service skills* Ability to maintain a high degree of confidentiality* Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities* Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills* Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values* Basic level proficiency with Microsoft Word, Excel and Outlook**Education & Experience*** High School Diploma or equivalent combination of education and experience required* 1+ year customer service experience required* Collections experience preferred\*Remote Schedule: Work primarily from home*\*\*Level of role is determined by knowledge, experience, skills, abilities, and education*\*\*\*For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Collector I & II job and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $18.00 to $20.50 per hour.#LI-HybridThe candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click to learn more.Location: 811 Main St, Kansas City, Missouri 64105Time Type:Full time* Create a Candidate Account at the top of the page by selecting "Sign In" upper right corner* Sign-up up for Job Alerts* We’ll contact you about positions that match your skills and interests