Recovery Specialist I

Mercantil Commerce Bank; Kansas City (MO); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Life insurance

Paid vacation

Paid personal time

Career development

Education assistance

Voluntary benefits

Job summary

Commerce Bank in Kansas City, Missouri is hiring for a full-time collections role focused on inbound and outbound collections for direct deposit accounts, loans, and card products. The position requires handling voicemail, mail, and fund movements within internal systems while upholding confidentiality and high-quality performance.

Candidates should have at least 1 year of collections experience, basic MS Word/Excel/Outlook skills, and preferably a Public Notary.

Qualifications

• High School Diploma or equivalent required.
• 1+ year collections experience required.
• 1+ year post-charge-off collections experience preferred.
• Public Notary registration preferred.

Responsibilities

• Handle all inbound collection activity for direct deposit accounts, installment loan, and card products.
• Place outbound calls to delinquent direct deposit accounts.
• Review and handle voicemail follow-up and returned mail.
• Move funds using internal systems, such as Universal Maintenance Database.
• Maintain an acceptable level of productivity and quality assurance.
• Perform other duties as assigned.

Skills

Customer service

Problem solving

Communication

Confidentiality

Multitasking

Team player

Microsoft Word

Microsoft Excel

Microsoft Outlook

Education

High School Diploma

Public Notary

Tools

TSYS

SHAW

DM9

Job description

About Working at Commerce Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us. Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you. Creating an award-winning culture doesn’t come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk.

Compensation Range Hourly: $19.00 - $21.90 (Amount based on relevant experience, skills, and competencies.)

Essential Functions

• Handle all inbound collection activity for direct deposit accounts, installment loan, and card products
• Place outbound calls to delinquent direct deposit accounts
• Review and handle voicemail follow-up and returned mail
• Move funds using internal systems, such as Universal Maintenance Database
• Maintain an acceptable level of productivity and quality assurance
• Perform other duties as assigned

Knowledge, Skills & Abilities Required

• Basic knowledge of collection management software, such as TSYS, SHAW or DM9
• Excellent customer service skills and ability to problem-solve
• Ability to ask questions, offer solutions, retain information and apply details to future situations
• Ability to maintain a high degree of confidentiality
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
• Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
• Basic level proficiency with Microsoft Word, Excel and Outlook

Education & Experience

• High School Diploma or equivalent combination of education and experience required
• 1+ year collections experience required
• 1+ year post charge-off collections experience preferred
• Public Notary registration preferred

Must be eligible to work in the US without sponsorship now or in the future.

The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits.

Location: 811 Main St, Kansas City, Missouri 64105

Time Type: Full time

Commerce Bank has been awarded numerous awards for our company culture. We have been included on distinguished lists such as Forbes’ Best Midsized Employers, Forbes’ Best Employers for Women, and Korn Ferry’s Engaged Performance Award. You’ll see the difference for yourself when you join the team.

Why Commerce?

Inclusion at Commerce

Equal Opportunity Employer Commerce Bank is proud to be an Equal Employment Opportunity employer and believes that every individual should have the opportunity to work at a job for which he, she or they qualifies.

We celebrate diversity and do not discriminate based on race, color, ancestry, ethnicity, gender identity, gender expression, sex, sexual orientation, disability (including physical or mental handicap), age, veteran status, military status, national origin, religion, pregnancy status, marital status, genetic information, or any other status protected by applicable federal, state or local law.