Remote Recovery Specialist I - Collections

commercebank; Kansas City (MO); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401(k)

Life insurance

Paid vacation

Paid personal time

Career development

Education assistance

Voluntary benefits

Job summary

Commerce Bank in Kansas City, MO is seeking a Recovery Specialist I to handle inbound collection activity and make outbound calls for delinquent accounts. You will review mail, move funds in internal systems, and maintain productivity while protecting confidentiality.

The role requires at least 1 year in collections, strong customer service and problem-solving skills, and the ability to multitask. This full-time position offers growth opportunities, benefits, and a supportive culture.

Qualifications

• Basic knowledge of collection management software such as TSYS, SHAW or DM9.
• Excellent customer service skills and ability to problem-solve.
• Ability to ask questions, offer solutions, retain information and apply details to future situations.
• Ability to maintain a high degree of confidentiality.
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities.
• Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills.
• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values.
• Basic level proficiency with Microsoft Word, Excel and Outlook.

Responsibilities

• Handle all inbound collection activity for direct deposit accounts, installment loan, and card products.
• Place outbound calls to delinquent direct deposit accounts.
• Review and handle voicemail follow-up and returned mail.
• Move funds using internal systems, such as Universal Maintenance Database.
• Maintain an acceptable level of productivity and quality assurance.
• Perform other duties as assigned.

Skills

Customer service

Problem solving

Attention to detail

Communications

Team player

Adaptability

Confidentiality

Multitasking

Education

High School Diploma or equivalent

1+ year collections experience

Public Notary registration preferred

1+ year post charge-off collections experience preferred

Tools

TSYS

SHAW

DM9

MS Word

MS Excel

Outlook

Job description

Commerce Bank in Kansas City, MO is seeking a Recovery Specialist I to handle inbound collection activity and make outbound calls for delinquent accounts. You will review mail, move funds in internal systems, and maintain productivity while protecting confidentiality.

The role requires at least 1 year in collections, strong customer service and problem-solving skills, and the ability to multitask. This full-time position offers growth opportunities, benefits, and a supportive culture.