Collections Specialist I

TrueML; Lenexa (KS); On-site; USD 42,000 - 66,000; Full time

Job summary

TrueAccord, a subsidiary of TrueML, is transforming debt resolution through a blend of technology and human support. As a Collections Specialist, you will guide consumers toward realistic repayment options with empathy, clarity, and respect across email, phone, and outbound calls.

The role starts with a class beginning September 21, schedule Monday through Friday, 9:30 a.m.–6 p.m., in Lenexa, Kansas. You’ll work with cross-functional teammates to deliver high-quality customer outcomes and

Job description

Why TrueAccord?

TrueAccord, a wholly owned subsidiary of TrueML, is a category-defining company. We combine machine learning with a human-based approach to transform debt resolution and to get people on the path towards financial health. Every year, more than 70 million Americans have negative experiences dealing with debt. We are changing this by providing personalized digital experiences that guide lenders and consumers through this challenging financial process. With a world-class leadership team, passionate team members, and proprietary predictive models trained on years worth of transactional data, TrueAccord is well-positioned to deliver on a huge opportunity: helping millions of consumers to regain and keep their financial footing while lowering the cost of doing business for creditors across many industries.

About This Role

As a Collections Specialist, you will empower consumers to navigate the repayment process with dignity and clarity. Joining our team to drive impactful account resolution, your critical goal is to deliver empathetic, high-quality support while guiding customers toward realistic financial solutions through various communication channels, including email messaging, inbound call handling, and outbound dialing.

We are hiring for our class starting on September 21 with a schedule of Monday through Friday, 9:30 a.m.- 6 p.m.