Account Servicing Specialist

TrueML Technology, LLC; Lenexa, Northern (KS, KY); Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

Flexible vacation

Medical/dental/vision insurance

Traditional/Roth retirement savings

Company-paid disability and life-ins

Flexible Spending Account & Limited FS

Parental leave & volunteering

Wellness platform for you & 5 friends

PerkSpot discounts

Job summary

TrueAccord, a subsidiary of TrueML, seeks an Account Servicing Specialist in Lenexa, KS. You will be the analytical engine ensuring data integrity, reconciling complex accounts, and managing multi-system data flows to support rapid growth.

The role emphasizes on-site collaboration and accurate payment processing with a <1% error rate. The position requires 2+ years in back-office, accounts receivable, or similar environments, strong Excel and Google apps skills, and excellent written/verbal

Qualifications

• 2+ years of experience in back-office, accounts receivable, or complex environments with a strong grasp of reconciliation processes.

Responsibilities

• Analyze & Reconcile Data: Identify defects in client reports, resolve inventory balances, missing transactions, and file processing exceptions with precision.
• Manage High-Volume Operations: Triage daily correspondence, client requests, and management reports while maintaining a low payment processing error rate below 1%.
• Navigate Multi-System Workflows: Operate across multiple internal and external systems to input data, resolve discrepancies, and audit records.
• Protect Sensitive Information: Handle confidential client materials with discretion and in compliance with policies.
• Drive Quality Assurance: Perform internal audit procedures and deliver compliant, high-quality responses to stakeholders.

Skills

Back-office experience

Accounts receivable

Reconciliation processes

Excel

Google apps

Written communication

Verbal communication

On-site attendance

Tools

Microsoft Excel

Google Workspace

Job description

Why TrueAccord?

TrueAccord, a wholly owned subsidiary of TrueML, is a category-defining company. We combine machine learning with a human-based approach to transform debt resolution and to get people on the path towards financial health. Every year, more than 70 million Americans have negative experiences dealing with debt. We are changing this by providing personalized digital experiences that guide lenders and consumers through this challenging financial process.

With a world-class leadership team, passionate team members, and proprietary predictive models trained on years worth of transactional data, TrueAccord is well-positioned to deliver on a huge opportunity: helping millions of consumers to regain and keep their financial footing while lowering the cost of doing business for creditors across many industries.

About This Role

As an Account Servicing Specialist, you will serve as a critical analytical engine driving our data integrity and operational accuracy. Joining our fast-paced team, your primary goal is to independently solve complex account discrepancies, manage multi-system data flows, and ensure seamless inventory reconciliation to support our hyper-growth trajectory.

We are hiring for our class starting on October 5, with a schedule of Monday through Friday, 8 a.m.- 4:30 p.m.

What You'll Do:

• Analyze & Reconcile Data: Identify defects in client reports and source documents, resolving inventory balances, missing transactions, and file processing exceptions with precision.

• Manage High-Volume Operations: Triage daily correspondence, client requests, and management reports while maintaining an accurate and timely payment processing error rate below 1%.

• Navigate Multi-System Workflows: Seamlessly operate across multiple internal and external systems simultaneously to input data, resolve discrepancies, and audit records.

• Protect Sensitive Information: Handle confidential client and account-level materials with absolute discretion and in full compliance with established policies.

• Drive Quality Assurance: Perform internal audit procedures and deliver compliant, high-quality responses to both internal and external stakeholders.

Who You Are:

• Detail-Oriented Problem Solver: You bring 2+ years of experience in back-office, accounts receivable, or complex, multi-faceted environments, with a strong grasp of reconciliation processes.

• Tech & Data Savvy: You are highly proficient in Microsoft Excel (advanced skills required) and Google applications, with a proven knack for data analysis and reporting.

• Organized & Reliable: You excel at prioritizing multiple deliverables under tight deadlines, bring strong written and verbal communication skills, and value regular on-site attendance and punctuality.

$20 - $23 an hour

For U.S.-based hires, the pay rate for this role ranges from $20-$23 per hour. The applicable pay rate for any individual hire depends on the geographic labor market associated with the employee’s primary work location, as well as other factors such as relevant skills, experience, and qualifications. Geographic labor markets are divided into "tiers" based upon a number of factors, including cost of living. Below, you'll find a few example cities representative of each tier:

• U.S. Geo Tier 3 (i.e., Kansas City, Jacksonville, Indianapolis)

We encourage you to speak with your recruiter to learn more about our compensation philosophy and to discuss our benefits, total rewards, and opportunities for growth, especially for those with collections experience.

What We Offer (Perks & Benefits)

• Flexible vacation

• Medical/dental/vision insurance

• Traditional/Roth retirement savings options

• Company-paid disability and life insurance

• Flexible Spending Account & Limited FSA

• Family-friendly parental leave, volunteer and voting time off

• On-demand wellness platform access for you and 5 friends and family

• PerkSpot discount program for 900+ merchants nationwide

Onsite & Physical Requirements

This is an onsite position based in our local office and regular, in-person attendance is an essential function of the role. The position requires collaboration, participation in in-person meetings, access to office resources, and partnership with cross-functional teams.

This role is primarily performed in a professional office environment and involves computer-based work, including extended periods working at a computer, using standard office technology, and communicating through verbal, written, and digital channels. The role may require moving throughout the office and occasionally lifting or moving office materials up to <10 pounds. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the role.

Such roles may require occasional flexibility outside of standard business hours to support business needs, cross-time-zone collaboration, or key meetings. Occasional local and/or international travel may also be required.

Personally Identifying Information

We collect personal information for employment purposes. We do not sell personal information. Most of the information we have is provided to us by you and/or collected as part of the employment process. For more details on how we use, share, and delete personal information see our Privacy Policy.

Dedication to Diversity & Inclusion

We are an equal opportunity employer. We promote, value, and thrive with a diverse and inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.