Collector II/Onsite Nashua/Full-time

Triangle Credit Union; Nashua (NH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Remote hybrid possible

Job summary

Triangle Credit Union in Nashua, NH is seeking a Collector II to manage delinquent loans and recover collateral on site. The role requires handling collections via phone, email, and mail while ensuring compliance with FDCPA and related laws.

You will train associates, monitor repossessed collateral, and support TruStage claim filings. The position emphasizes independent work, strong follow-up, and organizational skills in a fast-paced banking environment.

Qualifications

• Two to four years of collection experience.
• Knowledge of the Fair Debt Collection Act and other collection laws.
• Customer service experience preferred.
• Bankruptcy knowledge required.

Responsibilities

• Contact delinquent accounts by phone, email and US Mail; take appropriate action to bring accounts current.
• Analyzes financial situation of delinquent borrowers; recommends repossess, foreclose, workout, or charge off loans.
• Maintains detailed accurate files, collection notes, and reports on all collections activity.
• Arranges and monitors the sale of repossessed collateral; determines additional investment to be made in collateral.
• Informs management of trends in loan underwriting contributing to delinquent/charged-off loans.
• Testifies at legal proceedings as required.
• Assisting in filing and/or collecting documentation required to file TruStage claims
• Performs other duties as assigned.

Skills

FDCPA knowledge

Collection experience

Bankruptcy knowledge

Customer service

Education

High school diploma or GED

Job description

Collector II/Onsite Nashua/Full-time

Loan Service Collection Full Time Clerical 33 Franklin St 2nd fl Nashua -Consumer Lending, Nashua, NH, US

Role:

To preserve the credit union's assets by controlling delinquent accounts, collecting delinquent loan payments and/or recovering collateral; train associate collectors; monitoring, preparing, and disposing of repossessed collateral.

Essential Functions & Responsibilities:

• Contacts delinquent accounts by phone, e-mail and US Mail; takes appropriate action to bring accounts current, while adhering to TCU's Service Strategies standards.
• Analyzes financial situation of delinquent borrowers; makes recommendations to repossess, foreclose, workout, or charge off loans when other arrangements to bring them current are unsuccessful.
• Maintains detailed accurate files, collection notes, and reports on all collections activity.
• Arranges and monitors the sale of repossessed collateral; determines additional investment to be made in collateral.
• Informs management of trends in loan underwriting contributing to delinquent/charged-off loans.
• Testifies at legal proceedings as required.
• Assisting in filing and/or collecting documentation required to file TruStage claims
• Performs other duties as assigned.

Knowledge and Skills:

• Experience (2) two to (4) four years of similar or related experience
• Knowledge of the Fair Debt Collection Act and other applicable collection laws
• Customer Service Experience preferred
• Bankruptcy knowledge required

Education A high school education or GED.

Interpersonal Skills Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills

• Ability to work independently
• Excellent problem solving skills
• Strong follow-up and organizational skills

Physical Requirements

• Ability to sit for extended periods of time
• Ability to reach, bend and squat

Work Environment Office/Fast Paced/Member Service remote hybrid possible

Triangle Credit Union is proud to be an Affiant Action/Equal Opportunity Employer. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited to use the online application process, you may contact the Human Resources Department at 603-889-2470 for other options to apply.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities