Collector II/Onsite Nashua/Full-time

TCU University; Nashua (NH); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Triangle Credit Union in Nashua, NH seeks a Collector II for an on-site, full-time role to preserve assets by collecting delinquent loan payments and recovering collateral. You will train associates, monitor collections, and prepare repossessed collateral for sale, while adhering to legal and company standards.

Minimum 2–4 years related experience, knowledge of the Fair Debt Collection Act, and strong organizational skills are required.

Qualifications

• Two to four years of similar or related experience
• Knowledge of the Fair Debt Collection Act and other applicable collection laws
• Customer Service experience preferred
• Bankruptcy knowledge required
• Ability to work independently
• Excellent problem solving skills
• Strong follow-up and organizational skills

Responsibilities

• - Contacts delinquent accounts by phone, e-mail and US Mail; takes appropriate action to bring accounts current, while adhering to TCU's Service Strategies standards.
• - Analyzes financial situation of delinquent borrowers; makes recommendations to repossess, foreclose, workout, or charge off loans when other arrangements to bring them current are unsuccessful.
• - Maintains detailed accurate files, collection notes, and reports on all collections activity.
• - Arranges and monitors the sale of repossessed collateral; determines additional investment to be made in collateral.
• - Informs management of trends in loan underwriting contributing to delinquent/charged-off loans.
• - Testifies at legal proceedings as required.
• - Assisting in filing and/or collecting documentation required to file TruStage claims
• - Performs other duties as assigned.

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Collector II/Onsite Nashua/Full-time

Loan Service Collection Full Time Clerical 33 Franklin St 2nd fl Nashua -Consumer Lending, Nashua, NH, US

Role:

To preserve the credit union's assets by controlling delinquent accounts, collecting delinquent loan payments and/or recovering collateral; train associate collectors; monitoring, preparing, and disposing of repossessed collateral.

Essential Functions & Responsibilities:

- Contacts delinquent accounts by phone, e-mail and US Mail; takes appropriate action to bring accounts current, while adhering to TCU's Service Strategies standards.

- Analyzes financial situation of delinquent borrowers; makes recommendations to repossess, foreclose, workout, or charge off loans when other arrangements to bring them current are unsuccessful.

- Maintains detailed accurate files, collection notes, and reports on all collections activity.

- Arranges and monitors the sale of repossessed collateral; determines additional investment to be made in collateral.

- Informs management of trends in loan underwriting contributing to delinquent/charged-off loans.

- Testifies at legal proceedings as required.

- Assisting in filing and/or collecting documentation required to file TruStage claims

- Performs other duties as assigned.

Knowledge and Skills:

Experience * (2) two to (4) four years of similar or related experience

* Knowledge of the Fair Debt Collection Act and other applicable collection laws

* Customer Service Experience preferred

* Bankruptcy knowledge required

Education A high school education or GED.

Interpersonal Skills Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills * Ability to work independently

* Excellent problem solving skills

* Strong follow-up and organizational skills

Physical Requirements * Ability to sit for extended periods of time

* Ability to reach, bend and squat

Work Environment Office/Fast Paced/Member Service remote hybrid possible

Triangle Credit Union is proud to be an Affirmitive Action/Equal Opportunity Employer. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited to use the online application process, you may contact the Human Resources Department at 603-889-2470 for other options to apply.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities