Collections Analyst - Hybrid

Citadel Credit Union; United States; Hybrid; USD 42,000 - 55,000; Full time

Job summary

Citadel Credit Union is seeking a Mortgage Collections Specialist to mitigate loss by contacting delinquent members and negotiating arrangements to cure delinquencies and restore accounts to good standing. Roles are primarily telephone-based with emphasis on effective communication and accuracy.

The department operates M-F 8-6 and Sat 9-1; candidates must be available for two weekday evening shifts and two Saturday shifts per month.

Qualifications

• 6 months or more of collection and/or banking experience.
• Mortgage collections experience is preferred.
• Demonstrate effective oral and written communication skills.
• Maintain confidentiality, promote integrity, and support the corporate mission.

Responsibilities

• Contact delinquent members to prompt and assist them in making arrangements to bring all accounts with Citadel current.
• Gather and analyze financial information (including, but not limited to, income, expenses, Credit Bureau Reports) from members to propose and implement solutions for delinquent loans.
• Analyze member data to assist management in making decisions regarding recovered assets (vehicles and real estate).
• Make decisions regarding enforcement of Citadel’s offset policies for delinquent member loans.
• Make decisions, using collection techniques and financial analysis, that mitigate Citadel’s Risk of Loss while preserving member retention, when appropriate.
• Utilize communication and conflict resolution skills to resolve disputes and craft solutions with frustrated or angry members in a calm and professional manner.
• Document activities on delinquent accounts, ensuring accuracy and expediency.
• Maintain current member information across all utilized platforms (Collection software, Episys Products).
• Handle member disputes, complaints and inquiries.
• Perform assigned administrative tasks.
• Perform such other duties as may be assigned commensurate with the position.

Skills

Collection Some Knowledge

Education

High School Education

Job description

• Hybrid
• Collections
• Full-Time
• Requisition #: COLLE004019

Description

The Mortgage Collections Specialist is responsible for mitigating loss to the Credit Union by contacting members with delinquent loans and negative checking accounts and negotiating appropriate arrangements to cure the delinquency and return the member’s account to good standing.

The majority of the communication will be done over the telephone, Effective communication and negotiation skills are a necessity.It is important to be accurate and thorough.

Duties and Responsibilities

• Contact delinquent members to prompt and assist them in making arrangements to bring all accounts with Citadel current
• Gather and analyze financial information (including, but not limited to, income, expenses, Credit Bureau Reports) from members to propose and implement solutions for delinquent loans
• Analyze member data to assist management in making decisions regarding recovered assets (vehicles and real estate)
• Make decisions regarding enforcement of Citadel’s offset policies for delinquent member loans
• Make decisions, using collection techniques and financial analysis, that mitigate Citadel’s Risk of Loss while preserving member retention, when appropriate
• Utilize communication and conflict resolution skills to resolve disputes and craft solutions with frustrated or angry members in a calm and professional manner
• Document activities on delinquent accounts, ensuring accuracy and expediency
• Maintain current member information across all utilized platforms (Collection software, Episys Products)
• Handle member disputes, complaints and inquiries
• Perform assigned administrative tasks
• Perform such other duties as may be assigned commensurate with the position

The department operates M-F from 8-6, and Sat from 9-1. The eligible candidate must be available for a minimum of two evening shifts (10:00am - 6:00pm) per week, and 2 Saturday shifts per month (hours are subject to change).

Qualifications and Education Requirements

Work Experience

• 6 months or more of collection and/or banking experience.
• Mortgage collections experience is preferred
• Demonstrate a thorough understanding of the impact that the collection of delinquent accounts has on the strength and growth of the Credit Union
• Demonstrate effective oral and written communication skills
• Maintain confidentiality, promote integrity, and support the corporate mission.

Education

• High School Education

Skills

Preferred

Collection Some Knowledge

Experience

Required

1 year: The Collections Analyst is responsible for mitigating loss to the Credit Union by contacting members with delinquent loans and negative checking accounts and negotiating appropriate arrangements to cure the delinquency and return the member’s account to good standing. The majority of the communication will be done over the telephone, Effective communication and negotiation skills are a necessity.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.