Hybrid Collections Specialist I - Delinquency & Recovery

ORNL Federal Credit Union; Knoxville (TN); Hybrid; USD 36,000 - 48,000; Full time

Job summary

ORNL Federal Credit Union in Knoxville, TN is seeking a Collections Specialist I to manage delinquent accounts and provide member service for collection issues in a hybrid role.

The position requires 1 year of collections experience, a high school diploma or GED, and strong Microsoft Office skills; duties include outbound calls, skip tracing, documenting interactions, and arranging payment plans.

Qualifications

• High School Diploma or GED is required.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Excellent written and verbal communication skills, including business writing.

Responsibilities

• Performs outbound calls on delinquent members and documents interactions, payment arrangements, and action plans.
• Skip traces for difficult-to-reach members and reviews loan documentation to locate the member.
• Performs other job-related duties as assigned.

Skills

Microsoft Office Suite

Written & verbal communication

Organizational skills

Analytical skills

Time management

Education

High School Diploma or GED

Job description

ORNL Federal Credit Union in Knoxville, TN is seeking a Collections Specialist I to manage delinquent accounts and provide member service for collection issues in a hybrid role.

The position requires 1 year of collections experience, a high school diploma or GED, and strong Microsoft Office skills; duties include outbound calls, skip tracing, documenting interactions, and arranging payment plans.