Collections Specialist I

Socket.dev; Charlotte (NC); Hybrid; USD 36,000 - 52,000; Full time

Benefits offered by this job

18 days PTO

11 Holidays (8 company recognized & 3

Volunteer Time Off (VTO)

Competitive Healthcare

HDHP with $0 premium

Dental coverage 100%

Life Insurance 100%

Long-Term Disability 100%

Short-Term Disability 100%

EAP with counseling/financial health

Onsite Health Clinic

401(k) Match

Parental Leave

Discounts on Pet/Home/Auto

WeeCare childcare service

Perks at Work program

Onsite gym and basketball court

Tuition Reimbursement

Hybrid Workplace Flexibility

Free parking

Job summary

AvidXchange in Charlotte, NC is seeking a Collections Representative to help achieve company financial goals by contacting high-risk and delinquent accounts and resolving delinquencies. You’ll perform skip tracing, contact debtors, and develop methods to drive revenue while meeting department goals.

The role emphasizes independent work, strong communication, and the ability to manage stress in a fast-changing environment. Hybrid workplace flexibility is offered.

Qualifications

• High school diploma required.
• 1+ years’ of Customer Service or Collections Experience.
• Excellent communication and negotiation skills.
• Patience and ability to manage stress.
• Proven ability to overcome obstacles and get results.
• Ability to work independently and to adapt to a fast-changing environment.
• Self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency.

Responsibilities

• Perform skip tracing to contact the debtor, research each account using company records and Internet resources that are made available.
• Contact debtors by telephone/email or mail regarding collection and recovery of outstanding accounts.
• Develop collections methods that consistently lead to achieving or exceeding company financial goals.
• Work closely with team members to create ways to bring in revenue and find success as a group.
• Solve problems quickly and create solutions that bring revenue on regular basis.
• Process repayments and refunds if needed.
• Meet defined department goals and activity metrics as assigned by management.
• Follow up on promise to pay and payment commitment accounts to ensure a positive resolution and client satisfaction.
• An incumbent may perform additional duties as assigned.

Skills

Excellent communication and negotiaion

Patience

Manage stress

Work independently

Adaptive to fast-changing environment

Self-discipline

Identify and complete critical tasks

Education

High school diploma

Job description

AvidXchange in Charlotte, NC is seeking a Collections Representative to help achieve company financial goals by contacting high-risk and delinquent accounts and resolving delinquencies. You’ll perform skip tracing, contact debtors, and develop methods to drive revenue while meeting department goals.

The role emphasizes independent work, strong communication, and the ability to manage stress in a fast-changing environment. Hybrid workplace flexibility is offered.