Hybrid Customer Care Specialist I

AvidXchange, Inc.; Charlotte (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

18 days PTO

11 Holidays

401(k) Match

Parental Leave: 8 weeks

Onsite gym

Job summary

AvidXchange is seeking a Customer Care Representative to join the Service team in Charlotte, NC. You will resolve customer inquiries via phone, email, or chat, troubleshoot issues, and follow case management processes to ensure high-quality resolutions.

Ideal candidates have at least 6 months in a similar role or 1 year in customer service, with strong multi-system navigation, probing questions, and the ability to de-escalate and problem-solve.

Qualifications

• 6+ months of experience in a similar role or 1 year in customer service or contact center.
• Ability to navigate through multiple systems and use computer skills effectively.
• Skilled at asking probing questions to understand customer needs.

Responsibilities

• Handle customer inquiries via phone, email, or chat and resolve them to meet satisfaction and quality standards.
• Troubleshoot issues and escalate when needed.
• Learn and follow case management processes and route cases appropriately.

Skills

Customer service

Multi-system navigation

Probing questions

De-escalation

Attention to detail

Collaborative problem solving

Tools

CRM systems

Job description

AvidXchange is seeking a Customer Care Representative to join the Service team in Charlotte, NC. You will resolve customer inquiries via phone, email, or chat, troubleshoot issues, and follow case management processes to ensure high-quality resolutions.

Ideal candidates have at least 6 months in a similar role or 1 year in customer service, with strong multi-system navigation, probing questions, and the ability to de-escalate and problem-solve.