Collections Representative I

Socket.dev; Charlotte (NC); Hybrid; USD 36,000 - 52,000; Full time

Benefits offered by this job

18 days PTO

11 Holidays (8 company recognized & 3

Volunteer Time Off (VTO)

Competitive Healthcare

HDHP with $0 premium

Dental coverage 100%

Life Insurance 100%

Long-Term Disability 100%

Short-Term Disability 100%

EAP with counseling/financial health

Onsite Health Clinic

401(k) Match

Parental Leave

Discounts on Pet/Home/Auto

WeeCare childcare service

Perks at Work program

Onsite gym and basketball court

Tuition Reimbursement

Hybrid Workplace Flexibility

Free parking

Job summary

AvidXchange in Charlotte, NC is seeking a Collections Representative to help achieve company financial goals by contacting high-risk and delinquent accounts and resolving delinquencies. You’ll perform skip tracing, contact debtors, and develop methods to drive revenue while meeting department goals.

The role emphasizes independent work, strong communication, and the ability to manage stress in a fast-changing environment. Hybrid workplace flexibility is offered.

Qualifications

• High school diploma required.
• 1+ years’ of Customer Service or Collections Experience.
• Excellent communication and negotiation skills.
• Patience and ability to manage stress.
• Proven ability to overcome obstacles and get results.
• Ability to work independently and to adapt to a fast-changing environment.
• Self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency.

Responsibilities

• Perform skip tracing to contact the debtor, research each account using company records and Internet resources that are made available.
• Contact debtors by telephone/email or mail regarding collection and recovery of outstanding accounts.
• Develop collections methods that consistently lead to achieving or exceeding company financial goals.
• Work closely with team members to create ways to bring in revenue and find success as a group.
• Solve problems quickly and create solutions that bring revenue on regular basis.
• Process repayments and refunds if needed.
• Meet defined department goals and activity metrics as assigned by management.
• Follow up on promise to pay and payment commitment accounts to ensure a positive resolution and client satisfaction.
• An incumbent may perform additional duties as assigned.

Skills

Excellent communication and negotiaion

Patience

Manage stress

Work independently

Adaptive to fast-changing environment

Self-discipline

Identify and complete critical tasks

Education

High school diploma

Job description

Collections Representative

The Collections Representative is responsible for helping to achieve the company financial goals. An incumbent is responsible for contacting the high risk and delinquent accounts in an effort to effectively resolve account delinquency and prevent losses.

What you’ll do

• Perform skip tracing to contact the debtor, research each account using company records and Internet resources that are made available
• Contact debtors by telephone/email or mail regarding collection and recovery of outstanding accounts
• Develop collections methods that consistently lead to achieving or exceeding company financial goals
• Work closely with team members to create ways to bring in revenue and find success as a group
• Solve problems quickly and create solutions that bring revenue on regular basis
• Process repayments and refunds if needed
• Meet defined department goals and activity metrics as assigned by management
• Follow up on promise to pay and payment commitment accounts to ensure a positive resolution and client satisfaction
• An incumbent may perform additional duties as assigned

What we’re looking for

• High school diploma required
• 1+ years’ of Customer Service or Collections Experience
• Excellent communication and negotiation skills (written and oral)
• Patience and ability to manage stress
• Proven ability to overcome obstacles and get results
• Ability to work independently and to adapt to a fast-changing environment
• Self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency

About AvidXchange

AvidXchange is a leading provider of accounts payable (“AP”) automation software and payment solutions for middle-market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone who works here, they’ll tell you our people are at the core of who we are. At AvidXchange,mindset is everything. We are Connected as People, Growth Minded, and Customer Obsessed. Thesethree mindsets represent our culture – who weare, who we’ve always been, and they guide usto improve every day.Since our founding in 2000 in Charlotte, NC, we’ve created a company of over 1,500 teammates working across the U.S., or remotely. AvidXchange is proud to be Certified™ as aGreat Place to Work®. The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years – that AvidXchange is a Great Place to Work®.

Who you are:

• A go-getter with an entrepreneurial mindset – that means you are not afraid of taking risks, winning big or facing the unknown.
• Someone who understands that business is people centric. Connecting with others as humans first allows you to develop mutually beneficial working relationships.
• Focused on making a difference for our customers. AvidXchange exists to help solve complex problems for our customers so we can all realize our potential.

What you’ll get:

AvidXchange teammates (we call them AvidXers) get the perks and prestige of a growing tech company paired with the flexibility of a founder-led startup. We help our AvidXers develop as professionals and as human beings, providing work/life balance, development programs, and competitive benefits. At AvidXchange, we are building more than a tech company – we are building an experience. We remain committed to a culture where you can fully be 'you’ – connected with others, chasing big goals, and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories you’ll tell for years, you’ve come to the right place.

AvidXers enjoy:

• 18 days PTO*
• 11 Holidays (8 company recognized & 3 floating holidays)
• 16 hours per year of paid Volunteer Time Off (VTO)
• Competitive Healthcare
• High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage
• 100% AvidXchange paid Dental Base Plan Coverage
• 100% AvidXchange paid Life Insurance
• 100% AvidXchange paid Long-Term Disability
• 100% AvidXchange paid Short-Term Disability
• Employee Assistance Program (EAP) - Provides counseling services, legal and financial consultations and health advocacy for Teammates and their eligible dependents
• Onsite Health Clinic with Atrium Health - available to Teammates and their eligible dependents
• 401(k) Match: 100% match on the first 3% of your salary, plus 50% match on the next 2%
• Parental Leave: 8 weeks 100% paid by AvidXchange**
• Discounts on Pet, Home, and Auto insurance
• WeeCare Childcare Service: helps teammates find affordable daycare, childcare, and tutors 40% less expensive than traditional daycare centers
• Perks at Work: free discount program that provides teammates the opportunity to save on items from electronics, movie tickets, car buying, vacations, and more
• Onsite gym fitness center, yoga studio, and basketball court
• Tuition Reimbursement up to the federal maximum of $5,250***
• Hybrid Workplace Flexibility
• Free parking

*Fully granted from beginning of year, pro-rated if hired mid-year

**Must be full-time for at least 3 months

***Must be full-time for at least one year

Equal Employment Opportunity

AvidXchange is an equal opportunity employer. AvidXchange is committed to equal employment opportunity in accordance with applicable federal, state, and local laws. AvidXchange will not discriminate against applicants for employment on any legally recognized basis. This includes, but is not limited to veteran status, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age and physical or mental disability.