Collections Representative (onsite/hybrid in Leominster, MA)

All One Credit Union; Leominster (MA); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

401K plan with employer match

Remote work up to 2 days/week

Competitive benefits package

Job summary

All One Credit Union is hiring a Collections Representative in Massachusetts. You will review delinquent consumer loans, contact members to arrange workouts, and document all communications accurately.

The role requires strong negotiation, detail, and organizational skills, with bilingual Spanish preferred. Occasional Saturday hours and potential remote work up to 2 days/week after three months are included.

Qualifications

• High School diploma or equivalent.
• 1–3 years of prior collections experience in a financial institution.
• Strong communication, negotiation, and organizational skills.
• Working knowledge of Microsoft Word and Excel.
• Bi-lingual in Spanish is preferred.
• Occasional Saturday rotation 9:00–12:00.

Responsibilities

• Reviews delinquent accounts in collection queues for consumer loans.
• Contacts members by phone or mail to arrange repayment and maintains notes.
• Works with borrowers to reach workouts and payment arrangements.
• Contacts members regarding returned payments and payment shortages.
• Assesses when repossession may be needed and informs AVP Collections.
• Researches disputed balances and credit bureau issues.
• Records bankruptcy notices and updates loan codes accordingly.
• Collaborates with third party collection agencies as needed.

Skills

Communication

Negotiation

Attention to detail

Organization

Spanish bilingual

Education

High School diploma or equivalent

Tools

Microsoft Word

Excel

Job description

Description

The Collections Representative performs a variety of collection activities in conformance with established Credit Union policies and procedures.

1. Reviews and identifies delinquent accounts with the Collection queues, specifically consumer loans.
2. Collects on delinquent loans by making contact by telephone or correspondence, maintaining accurate and detailed notes on the loan to include conversations, payment arrangements, actions taken, as well as attempted contacts with the member.
3. Works with delinquent borrowers to reach a mutual agreement for workouts and repayment arrangements by telephone or correspondence while providing excellent member service and maintaining member confidentiality.
4. Contacts members regarding returned payments, payment shortages, 1st payment defaults, and returns member voicemails as needed.
5. Reviews and recommends repossession as necessary to the AVP Collections.
6. Researches disputed balances, payments and credit bureau issues.
7. Records bankruptcy notices and updates all loan codes in a timely and accurate manner.
8. Works with third party collection agencies that handle credit union charged off accounts and communicates any information required to assist with collection.

Work-Life Balance, Benefits & Compensation:

We understand the importance of work-life balance, and our programs give employees peace of mind. Employees at All One Credit Union are offered a comprehensive, affordable, and competitive benefits package including a rich 401K plan offering 100% of the first 5% 401K Match contribution and 3% 401K Safe Harbor contribution. Please review our full benefits package at all-onecu.com/about/careers/.

This position is eligible to work remotely up to 2 days per week after 3 months of hire in accordance with the Work From Home Policy.

The salary range for this role is between $21.57 - $26.96. Actual compensation will be determined based on experience and other factors as permitted by law.

Requirements

High School diploma or equivalent. One to three year' prior collections experience and/or experience working in a financial institution. Strong attention to detail, well developed communication, negotiation, and organizational skills required. Working knowledge of Microsoft Word and Excel is required. Ability to utilize standard office equipment, including PC. Bi-lingual in Spanish is preferred. Candidates should expect to rotate Saturday mornings 9:00 - 12:00.

Employees are expected to embody All One Credit Union's core values in all interactions, fostering partnerships, trust, and community both internally and externally. This commitment supports a culture of inclusion and drives the achievement of All One Credit Union's goals.

All One Credit Union is an Equal Opportunity Employer - Vets/Disabled.