Hybrid Collections Specialist - Bilingual Preferred

US11345-AIRGAS Airgas USA, LLC; Kennesaw (GA); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

401k with company match

Tuition reimbursement

Paid holidays

Job summary

Airgas is hiring in Kennesaw, GA for Collections Specialist positions. The role manages daily collection efforts for a portfolio of customer accounts, with emphasis on prioritizing accounts and resolving issues to support collection goals.

The position begins in-office for the first 90 days, with a possible hybrid arrangement after training. Preferred bilingual (English/Spanish) candidates; strong communication and organizational skills are essential to collaborate with branch managers and

Qualifications

• High school diploma or equivalent required.
• Ability to solve problems quickly and research solutions.
• Excellent organizational skills and ability to manage multiple priorities.
• Strong communication and attention to detail.

Responsibilities

• Manage daily collection efforts for a portfolio of customer accounts.
• Prioritize the portfolio to maximize collection benefits.
• Lead the customer resolution process and communicate with internal stakeholders to support goals.
• Identify credit risks and escalate to supervisors when needed.
• Investigate account errors including billing and pricing discrepancies.
• Maintain positive customer relationships during collection efforts.

Skills

Problem solving

Organization

Multitasking

Communication

Detail oriented

Education

High school diploma or equivalent

Tools

SAP

ERP systems

Excel

Job description

Airgas is hiring in Kennesaw, GA for Collections Specialist positions. The role manages daily collection efforts for a portfolio of customer accounts, with emphasis on prioritizing accounts and resolving issues to support collection goals.

The position begins in-office for the first 90 days, with a possible hybrid arrangement after training. Preferred bilingual (English/Spanish) candidates; strong communication and organizational skills are essential to collaborate with branch managers and