Collections Specialist: High-Volume Calling & Arrangements

WLCC II; Delaware; On-site; USD 32,000 - 52,000; Full time

Job summary

WLCC II in Claymont, DE is seeking a dedicated Collector to manage outbound and inbound calls in a fast-paced call center. The role requires FDCPA knowledge, setting up payment plans, and tracking arrangements with teammates to ensure compliance and timely follow-up.

The ideal candidate has 1 year of collections or sales experience, a High School diploma (Some college preferred), and solid Microsoft Office skills for daily tasks and reporting.

Qualifications

• Minimum 1 year in collections or sales
• Strong keyboard and Microsoft Office skills
• Excellent interpersonal and communication abilities
• Experience in a fast paced environment
• Good active listening skills
• Sales experience a plus; independent worker

Responsibilities

• Make a minimum of 120 calls per day and answer any incoming collection calls
• Read and respond to all emails received in a timely manner
• Set up payment arrangements according to collection guidelines
• Follow up on all broken arrangements by the customer
• Collaborate with coworkers to achieve targets
• Must be able to stay for extended hours if asked

Skills

Interpersonal communication

Active listening

Keyboard skills

Fast-paced environment

Independent work

Sales experience a plus

Education

High School Diploma/GED

Some college preferred

Tools

Microsoft Office

Job description

WLCC II in Claymont, DE is seeking a dedicated Collector to manage outbound and inbound calls in a fast-paced call center. The role requires FDCPA knowledge, setting up payment plans, and tracking arrangements with teammates to ensure compliance and timely follow-up.

The ideal candidate has 1 year of collections or sales experience, a High School diploma (Some college preferred), and solid Microsoft Office skills for daily tasks and reporting.