Collections Specialist

Red Coats Inc.; Silver Spring (MD); On-site; USD 52,000 - 64,000; Full time

Job summary

Red Coats Inc. is seeking a Collections Specialist to join a fast-paced, goal-driven department. You'll perform collection calls and correspondence, handle refunds, account adjustments, and reconcile discrepancies while reducing delinquency.

You will collaborate with sales and management to accelerate collections, provide excellent customer service, and maintain strong relationships with dealers and customers through timely communication.

Qualifications

• 2-3 years of high-volume corporate collections experience.
• Knowledge of billing and collections procedures.
• Accounts receivable knowledge a plus.
• Excellent written and verbal communication abilities.
• Ability to prioritize and manage multiple responsibilities.

Responsibilities

• Weekly and monthly reporting to direct supervisor.
• Monthly delinquency notices.
• Processing monthly credit memos and reporting.
• High volume phone calls to delinquent customers.
• Reconcile customer disputes related to payments.
• Provide excellent and considerate customer service to operations and customers.
• Internal and external customer interface.
• Meet defined department goals.

Skills

High-volume collections

Customer service

Written and verbal communication

Multitasking

Attention to detail

Prioritization

Tools

Lawson

Job description

Overview

NO AGENCIES PLEASE!

• The duties of a Collections Specialist include collection calls and/or correspondence in a fast-paced goal-oriented collections department.
• Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments.
• Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations.
• Accountable for reducing delinquency for assigned accounts.
• Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
• Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis.
• Establish and maintain effective and cooperative working relationships with dealers and sales.

Responsibilities

• Weekly and monthly reporting to direct supervisor
• Monthly Delinquency notices
• Processing monthly credit memos and the appropriate reporting
• High volume phone calls to assigned delinquent customers
• Reconcile customer disputes as they pertain to payment of outstanding balances that are due
• Provide excellent & considerate customer service to operations and customers.
• Internal and External customer interface
• Meet defined department goals.

Qualifications

• 2-3 years High Volume corporate Collections experience.
• Knowledge of Billing and Collections procedures
• Accounts Receivable knowledge/experience a plus
• Strong attention to detail, goal oriented
• Experience with Lawson a plus
• Commitment to excellent customer service
• Excellent written and verbal communication abilities
• Ability to prioritize and manage multiple responsibilities