Collections Specialist (Call Center) – Positive Impact

Westlake Services, LLC; Las Vegas (NV); On-site; USD 42,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K matching

Paid vacations

Flexible Spending Account

Employee Stock Ownership Program

Job summary

Westlake Financial is seeking a Collections Representative in Las Vegas, NV to support customers with past-due accounts. You’ll handle inbound and outbound calls, set up payment plans, and negotiate resolutions while maintaining accurate records.

Join a fast-paced team focused on reducing delinquency and protecting confidential information. A minimum of one year in consumer collections and a high school diploma are required.

Qualifications

• One year of consumer collections experience in a high-volume environment.
• Knowledge of FDCPA and collection laws.
• Strong communication and negotiation skills with professional phone presence.
• Proficient with Windows-based applications and MS Office.
• Able to multitask and stay organized in a fast-paced setting.
• Flexibility to work overtime and weekends when needed.

Responsibilities

• Handle inbound and outbound calls to assist customers with past-due accounts.
• Set up payments or payment plans to resolve past-due balances.
• Negotiate fair payment solutions while meeting performance goals.
• Maintain detailed, accurate notes on all customer interactions and actions.
• Communicate clearly with customers, teammates, and management to resolve issues.
• Utilize skip-tracing tools to locate customers or collateral when needed.
• Contribute to department goals by reducing delinquency and ensuring compliance.
• Manage a high volume of calls in a fast-paced team environment.
• Protect confidential information related to customers and company operations.

Skills

Strong communication

Negotiation

Multitasking

FDCPA awareness

Telephone etiquette

Team player

Consumer collections experience

Flexible schedule

Proficient with computers

Education

High School Diploma or equivalent

Tools

Microsoft Excel

Microsoft Outlook

Job description

Westlake Financial is seeking a Collections Representative in Las Vegas, NV to support customers with past-due accounts. You’ll handle inbound and outbound calls, set up payment plans, and negotiate resolutions while maintaining accurate records.

Join a fast-paced team focused on reducing delinquency and protecting confidential information. A minimum of one year in consumer collections and a high school diploma are required.