Collections Account Manager I — In-Office, High-Volume Auto

Westlake Financial; Las Vegas (NV); On-site; USD 35,000 - 99,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401K matching

Paid vacation days

Bonuses

Job summary

Westlake Financial in Las Vegas, NV is seeking an Account Manager I for mid to late-stage collections. This in‑office role focuses on handling high-volume calls, negotiating payment plans, and reducing delinquency while maintaining confidentiality and compliance.

You will use Excel/Outlook and must meet state/federal collection laws. The position offers benefits and opportunities for performance-based bonuses.

Qualifications

• Excellent communication and negotiation skills.
• 2
• Willing to work flexible hours including overtime and weekends.
• Extensive knowledge of state and federal laws applicable to collections.

Responsibilities

• Assist in servicing inbound/outbound calls with strong customer service.
• Lead to payments or timely arrangements to reduce delinquency.
• Negotiate payment solutions while maintaining performance standards.
• Maintain accurate notes on accounts.
• Conduct skip-tracing to generate leads.
• Review accounts for repossession when needed.

Skills

Communication

Negotiation

Multi‑tasking

Legal compliance

Excel/Outlook

Team player

Education

High School diploma or equivalent

Tools

Microsoft Excel

Outlook

Job description

Westlake Financial in Las Vegas, NV is seeking an Account Manager I for mid to late-stage collections. This in‑office role focuses on handling high-volume calls, negotiating payment plans, and reducing delinquency while maintaining confidentiality and compliance.

You will use Excel/Outlook and must meet state/federal collection laws. The position offers benefits and opportunities for performance-based bonuses.