ACU Requisition Template

Ashlandcu; Ashland (KY); On-site; USD 38,000 - 46,000; Full time

Job summary

Ashland Credit Union in Ashland, KY is seeking a Collection Specialist to join our team. You will engage with members who are experiencing financial difficulty and work to bring accounts current while offering outstanding service.

Responsibilities include following the collection strategy by phone, text, email, and mail, maintaining detailed records, and collaborating with the Collection Manager. A High School Diploma is required.

Qualifications

• Proven ability to discuss financial situations with members by phone.
• Proficient in Microsoft Word and Excel.
• Willingness to work Monday–Friday 8am–5pm EST with occasional evenings and Saturdays.

Responsibilities

• Contact members following prescribed Collection strategy by phone, text, email, and mail to assist them in developing plans to bring accounts current.
• Update files and system accounts via the credit union’s delinquent loan recovery system.
• Perform account research as needed.
• Review delinquent accounts for financial assistance programs, reaching out to members with options and make recommendations to the Collection Manager.
• Assist in repossession and foreclosure management, creating required letters and referring repossession agents and legal counsel as needed.
• Other duties as requested by the President, EVP, Chief Risk Officer, or Collection Manager.

Skills

Phone communication

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Job description

Career Opportunities with Ashland Credit Union

A great place to work.

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At Ashland Credit Union (ACU), we look for people who are ready to Own Their Journey! Whether you are just beginning your career or looking to achieve more along your professional journey, ACU is a great place to get you on the path that best serves you and our members. If you have a passion to serve, a desire to work in a fast-paced environment and are willing to bring enthusiasm to work with you each day, then you may just find that ACU is the right fit for you.

Do you have a desire to reach higher and empower those around you? Then your journey brought you to the right place and we would like to meet you.

Life is a journey…Own it!

About Us

Ashland Credit Union is a non-profit and member-owned credit union that has been providing exceptional service to members for over 80 years. Continued growth and adaptability are what has allowed ACU to always be a trustworthy answer for staff and members along whatever journey in life they are on. At Ashland Credit Union, we embolden our members to achieve their financial goals. Along life's journey, it is our mission that staff, members, and the community we serve can count on ACU for guidance as they strive to achieve more in life.

Position Summary

ACU has an exciting opportunity for a Collection Specialist to join our CollectionDepartment in Ashland, Kentucky. This position is .....

The primary purpose of this position is to assist Ashland
Credit Union (ACU) in living out its mission of “embolden our
members to reach higher, achieve more, and take control of
their financial future.” A key component to this is providing
outstanding service to both internal and external members.
This position will be responsible for engaging and interacting
with members who are experiencing financial difficulty as
well as administrative duties within the collection
department.

Job Responsibilities

• Contact members following prescribed Collection strategy by phone, text, email, and mail to assist them in developing plans to bring accounts current. Track and follow up on member commitments.
• Update files and system accounts via the credit union’s delinquent loan recovery system. Maintaining a detailed written record of all communications with members and following up with members to ensure quality member service.
• Perform account research as needed.
• Review delinquent accounts for financial assistance programs, reaching out to members with options and make recommendations to the Collection Manager.
• Assist in repossession and foreclosure management, creating required letters and referring repossession agents and legal counsel as needed.
• Other duties as requested by the President, EVP, Chief Risk Officer, or Collection Manager.

Education & Experience Requirements

High School Diploma or Equivalent

Required Skills & Abilities

• Ability to discuss financial situations with a member over the phone
• Proficiency with Microsoft products (Word, Excel, etc.)
• Ability to work Monday through Friday 8 a.m. to 5 p.m. EST and occasional evenings and Saturday

Ashland Credit Union is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We are committed to diversity and inclusion in the workplace and do not discriminate on the basis of race, sex, age, handicap, religion, natural origin or any other basis of protected class or where prohibited by law.