Collections Specialist: Former Resident Accounts

Edward Rose & Sons; Portage (MI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401k with company match

Competitive compensation plan

Generous paid time off

Opportunities for advancement

Employee referral program

Great work environment

Discounted apartment home

Job summary

Edward Rose & Sons in Kalamazoo area is seeking a Customer Collection Associate to contact former residents, manage overdue accounts, and coordinate with creditors to secure payments.

The role requires a high school diploma (some college preferred), prior customer service experience, strong written and verbal communication, and proficiency with Microsoft Office; Yardi experience a plus. Must be detail-oriented and able to handle confidential information.

Qualifications

• Strong written and verbal communication skills required.
• Experience in leasing or property management is a plus.
• Must be proficient with computer software, especially Microsoft Office Suite; Yardi is a plus.
• Must have a valid driver’s license and reliable transportation.

Responsibilities

• Manage collection files from receipt through the past due letter series.
• Refer files to a third-party collection agency.
• Ensure the Yardi database shows correct status and notes of communications.
• Process all payments from former residents and those from third-party agencies.
• Post monthly write offs.
• Print monthly pay plan statements and close paid/settled files.
• Contact delinquent former residents to discuss pay plans.
• Achieve delinquency resolutions using approved settlement authority.

Skills

Customer service experience

Communication skills

Organizational skills

Time management

Attention to detail

Driver's license

Education

High School diploma or equivalent

Some college

Tools

Microsoft Office Suite

Yardi

Job description

Edward Rose & Sons in Kalamazoo area is seeking a Customer Collection Associate to contact former residents, manage overdue accounts, and coordinate with creditors to secure payments.

The role requires a high school diploma (some college preferred), prior customer service experience, strong written and verbal communication, and proficiency with Microsoft Office; Yardi experience a plus. Must be detail-oriented and able to handle confidential information.