Customer Collection Associate

Edward Rose & Sons, LLC; Portage, Northern (MI, KY); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

401k with company match

Competitive compensation plan

Generous paid time off

Opportunities for advancement

Employee referral program

Great work environment

Discounted apartment home

Job summary

Edward Rose & Sons, Kalamazoo Regional Office in Portage, MI seeks a Customer Collection Associate to contact former residents and collect overdue payments. You will coordinate with creditors and manage delinquent accounts using Yardi and MS Office tools.

The role emphasizes accuracy, confidentiality, and the ability to work under deadlines while providing solid customer service and organizational skills.

Qualifications

• High School diploma or equivalent; some college preferred.
• Experience in customer service is preferred.
• Experience in Leasing and/or Property Management is a plus.
• Proficient with computer software, especially Microsoft Office Suite.
• Yardi experience is a plus.
• Ability to handle confidential material.
• Strong organizational and time-management skills with close attention to detail.
• Ability to work under stressful deadlines and adapt to change.
• Willing to travel to various locations.

Responsibilities

• Manage collection files from point of receipt through the past due letter series.
• Refer files to a third-party collection agency.
• Ensure the Yardi database displays the correct status and has detailed notes of communications.
• Process all payments made by former residents and third-party collections.
• Post monthly write-offs.
• Print monthly pay plan statements and close out files when paid or settled.
• Contact delinquent former residents to discuss pay plans.
• Work toward delinquency solutions with proper settlement authority and dispute resolution.

Skills

Customer service

Organization

Time management

Written and verbal communication

Education

High School diploma or equivalent

Tools

Microsoft Office

Yardi

Job description

Kalamazoo Regional Office Portage, MI 49002, USA

Description

Start with a job, stay for a career.

For over 100 years, Edward Rose & Sons has been committed to career development for our team members. We offer you the opportunity to grow in an environment where you will feel valued, have room for advancement, and be rewarded for your good work.

The Customer Collection Associate is responsible for corresponding with former residents to collect payment for overdue bills, loans, or other payments. Facilitating communication between creditors and former residents to manage overdue accounts.

What are the responsibilities of a Customer Collection Associate?

• Manage collection files from point of receipt through the past due letter series.
• Refer files to a third-party collection agency.
• Ensure the Yardi database displays the correct status for the file and has detailed notes of any written or verbal communication with the former resident.
• Process all payments made by former residents as well as those issued by a third-party collection agency.
• Post monthly write offs.
• Print monthly pay plan statements and close out files that were paid in full or settled.
• Contact former residents who have been delinquent on their pay plan agreements.
• Achieve successful delinquency solutions by utilizing proper settlement authority and dispute resolution.

What are the role requirements?

• High School diploma or equivalent and some college is preferred.
• Previous experience working in customer service is preferred.
• Previous experience in Leasing and/or Property Management is a plus.
• Must be proficient with the use of computer software, especially Microsoft Office Suite.
• Yardi software experience is a plus.
• Ability to handle confidential material.
• Ability to work cooperatively with others.
• Must possess exceptional organizational and time-management skills, along with close attention to detail.
• Must present the ability to execute job duties under stressful circumstances, such as last-minute deadlines or other difficult situations.
• Open to change and able to multi-task in a fast-paced environment.
• Strong written and verbal communication skills are required.
• Must be willing to travel to various locations via private or public transportation.
• Regular attendance, work ethic and strong interpersonal skills are required for success in this position.
• Must have a valid driver’s license and reliable transportation.

What's in it for you?

• Comprehensive benefits packages, including 401k with company match
• Competitive compensation plan
• Generous paid time off program
• Opportunities for advancement
• Employee referral program
• Great work environment
• Discounted apartment home

Grow a Career with Edward Rose & Sons!

Edward Rose & Sons is committed to career development for our team. We offer training and development through on the job, technical, sales, and leadership tracks and provide solid growth potential in all areas of our business.

Our Mission, Vision, and Values:

We are an Equal Opportunity Employer, and we affirmatively seek diversity in our workforce. We recruit qualified candidates and advance our employees without regard to race, creed, color, religion, gender, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status or characteristic protected by federal, state or local laws.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.