Collections Specialist — Detail‑Driven & Customer‑Focused

Addison Group; Alpharetta (GA); On-site; USD 28,000 - 34,000; Full time

Job summary

Addison Group is seeking a Collections Specialist in Alpharetta, GA to perform timely collections, troubleshoot discrepancies, and communicate with customers to resolve past-due balances. This role requires strong math, problem solving, and solid Excel/Office skills.

You will issue statements, support audits, and collaborate with teams to maintain accurate accounts, with a focus on customer service and detail orientation in a full-time, business-hours position.

Qualifications

• Excellent math skills.
• Proficient with MS Office (Excel, Word, Outlook).
• Ability to identify and solve problems, perform under pressure, and meet deadlines.
• Superior customer service skills.
• Strong reconciliation skills.
• Work with little or no supervision, and work well in a team setting.
• Excellent communication skills, time management skills, and strong attention to detail.

Responsibilities

• Make collection calls to customers to collect on past due accounts.
• Troubleshoot billing discrepancies.
• Proactively communicate with customers to ensure timely payment.
• Correspond by emails, phone calls and letters with internal and external customers to resolve errors in accounts, investigate complaints, verify accuracy of charges, and collect past due balances.

Skills

Math skills

MS Office

Problem solving

Customer service

Reconciliation

Teamwork

Communication

Time management

Attention to detail

Education

High school diploma or equivalent

Accounting degree or experience preferred

Tools

Excel

Word

Outlook

Job description

Addison Group is seeking a Collections Specialist in Alpharetta, GA to perform timely collections, troubleshoot discrepancies, and communicate with customers to resolve past-due balances. This role requires strong math, problem solving, and solid Excel/Office skills.

You will issue statements, support audits, and collaborate with teams to maintain accurate accounts, with a focus on customer service and detail orientation in a full-time, business-hours position.