Collections Specialist

Addison Group; Alpharetta (GA); On-site; USD 28,000 - 34,000; Full time

Job summary

Addison Group is seeking a Collections Specialist in Alpharetta, GA to perform timely collections, troubleshoot discrepancies, and communicate with customers to resolve past-due balances. This role requires strong math, problem solving, and solid Excel/Office skills.

You will issue statements, support audits, and collaborate with teams to maintain accurate accounts, with a focus on customer service and detail orientation in a full-time, business-hours position.

Qualifications

• Excellent math skills.
• Proficient with MS Office (Excel, Word, Outlook).
• Ability to identify and solve problems, perform under pressure, and meet deadlines.
• Superior customer service skills.
• Strong reconciliation skills.
• Work with little or no supervision, and work well in a team setting.
• Excellent communication skills, time management skills, and strong attention to detail.

Responsibilities

• Make collection calls to customers to collect on past due accounts.
• Troubleshoot billing discrepancies.
• Proactively communicate with customers to ensure timely payment.
• Correspond by emails, phone calls and letters with internal and external customers to resolve errors in accounts, investigate complaints, verify accuracy of charges, and collect past due balances.

Skills

Math skills

MS Office

Problem solving

Customer service

Reconciliation

Teamwork

Communication

Time management

Attention to detail

Education

High school diploma or equivalent

Accounting degree or experience preferred

Tools

Excel

Word

Outlook

Job description

Job Title: Collections Specialist

Industry: Finance & Accounting

Location (City, State): Alpharetta, GA

Compensation: $20 – $25 per hour

Benefits: This position is eligible for medical, dental, vision, and 401(k) benefits

Work Schedule: Full-time, business hours

Daily Tasks & Responsibilities (include, but not limited to):

• Make collection calls to customers to collect on past due accounts.
• Troubleshoot billing discrepancies.
• Proactively communicate with customers to ensure timely payment.
• Correspond by emails, phone calls and letters with internal and external customers to resolve errors in accounts, investigate complaints, verify accuracy of charges, and collect past due balances.
• Resolve data discrepancies when customer remittance information does not match what is expected.
• Research unapplied cash to identify invoices for which payment was intended or refund, to be determined on a case by case basis.
• Research short pays, working with both the external customer and internally with the customer representative.
• Issue and mail customer statements, as requested.
• Escalate collection matters to management that are unable to be resolved.
• Support annual and ad-hoc audit requests, as needed.
• Other miscellaneous duties as assigned.

Essential Skills, Characteristics, & Experience:

• Excellent math skills
• Proficient with MS Office (Excel, Word, Outlook)
• Ability to identify and solve problems, perform under pressure, and meet deadlines
• Superior customer service skills
• Strong reconciliation skills.
• Work with little or no supervision, and work well in a team setting
• Excellent communication skills, time management skills, and strong attention to detail
• High school degree or equivalent required
• Previous collections experience required
• Accounting degree or experience preferred

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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