Collections Specialist

Altium Packaging; Atlanta (GA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) plan with company contributions

Tuition reimbursement

Job summary

A leading packaging company in Atlanta is seeking a Collections Specialist responsible for initiating calls to delinquent customers, securing payments, and providing world-class customer service. The role requires 2 to 5 years of collections or customer service experience along with excellent organizational and communication skills. The ideal candidate will thrive in a team-oriented environment and is adept at problem-solving. Competitive benefits include medical, dental, and tuition reimbursement.

Qualifications

• 2 - 5 years of collections/customer service experience required.
• Good attention to detail with solid follow-up skills.
• Ability to adapt to a variety of personalities.

Responsibilities

• Complete job duties in compliance with policies and procedures.
• Notify customers with delinquent accounts and attempt to secure payment.
• Provide excellent customer service to both internal and external customers.

Skills

Organizational skills

Negotiating skills

Problem-solving skills

Listening skills

Attention to detail

Time management skills

Effective communication skills

Education

High School diploma or equivalent

Associates Degree (preferred)

Tools

Microsoft Office Suite

Job description

Location Address

2500 Windy Ridge Parkway, Atlanta, Georgia 30339

Work Shift

8hr-1st Shift (United States of America)

Essential Functions – Roles/Responsibilities

• Safely completes all job duties in compliance with the company’s policies and procedures.
• Notifies customers with delinquent accounts and attempts to secure payment.
• Utilizes the company’s business system to record detailed notes on any communication with customers, including expected payment, financial status, collection efforts, etc.
• Arranges payment plans for customers with past‑due accounts.
• Verifies customer account information.
• Utilizes reports to determine aged receivables and appropriate actions.
• Provides excellent customer service to both internal and external customers, ensuring that issues are resolved in a prompt and professional manner.
• Works closely with plant personnel to troubleshoot and resolve various AR collection issues.
• Reasonable mandatory overtime may be required due to business needs.

Required Education and Experience

• 2–5 years of collections/customer service experience.
• High School diploma or equivalent.
• Excellent organizational skills with the ability to prioritize effectively.
• Continuous improvement mindset in pursuit of excellence.
• Good negotiating/problem‑solving skills.
• Solid critical thinking skills.
• Effective listening skills.
• Strong initiative with a demonstrated sense of urgency.
• Ability to adapt to a variety of personalities.
• Proactive communicator with excellent oral and written communication skills utilizing the English language.
• Good attention to detail with solid follow‑up skills.
• Proficient in Microsoft Office Suite including Word, Excel, and Outlook.
• Ability to work effectively under pressure and manage multiple assignments simultaneously.
• Accurate and results‑oriented.
• Commitment to providing exceptional customer service.
• Effective time management skills.
• Professional appearance and behavior.

Preferred Qualifications

• Associate’s Degree.

Benefits

• Medical, dental, and vision plans.
• Company holidays and vacation days.
• Tuition reimbursement.
• Learning and training opportunities.
• Bonus potential.
• 401(k) plan with company contributions.
• Rewards and recognition programs.
• Opportunities to make a difference in the community.

EEO Statement

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.