Collections Manager

Caine & Weiner; Dallas (TX); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

Employee Referral Program

Monthly bonus plan

Job summary

Caine & Weiner, a leading accounts receivable management firm, seeks a results-driven Collections Manager to lead our onsite Collections Department in Dallas. You will oversee collections activities, drive policy adherence, and mentor the team to achieve timely payments and high performance.

You will manage mid- to large-balance portfolios, monitor metrics, and implement process improvements while staying compliant with regulations.

Qualifications

• Solid collections agency experience.
• 3rd party collections experience.
• Strong leadership abilities with coaching track record.
• Experience managing a remote team of collectors.

Responsibilities

• Achieve collection goals and liquidation targets for mid and large balance portfolios.
• Oversee the collections team; coach on policies and procedures.
• Guide difficult calls and support team members.
• Monitor performance metrics to meet targets.
• Lead quality and process-improvement initiatives while ensuring compliance.
• Involve in hiring and training new staff.
• Analyze client performance and trends to drive improvements.

Skills

Leadership

Remote team management

Excel

Bilingual English/Spanish

Tools

Excel

Job description

Caine & Weiner is a leading collection and receivable management company with 95 years of excellence exceeding collections and compliance standards and helping our clients meet their accounts receivable goals. We are committed to delivering exceptional services and solutions to our clients while fostering a dynamic and collaborative work environment for our team members.

Caine & Weiner is a leading collection and receivable management company with 95 years of excellence exceeding collections and compliance standards and helping our clients meet their accounts receivable goals. We are committed to delivering exceptional services and solutions to our clients while fostering a dynamic and collaborative work environment for our team members.

Job Overview

We are seeking a results-driven and experienced Collections Manager to join our team in onsite Collections Department. In this role, you will lead our collections teams, ensure compliance with regulations, and implement effective collection strategies. You will also be responsible for coaching and mentoring your team to achieve high performance and ensure timely payments.

Key Responsibilities

• Achieve collection goals and meet targeted liquidation rates for mid and large balance portfolios.
• Oversee the activities of the collections team, providing coaching on policies and procedures.
• Assist team members with challenging calls and guide them through difficult collection situations.
• Monitor performance metrics to ensure that the collections team is meeting or exceeding its targets.
• Provide leadership in quality and process improvement initiatives to enhance the overall performance of the collections department.
• Ensure compliance with government regulations and company policies throughout the collections process.
• Play a key role in hiring and training new team members, equipping them with the necessary tools to succeed.
• Use analytical skills to assess client performance, identify trends, and implement process enhancements to drive success.
• Foster a positive team environment while motivating and developing staff.

Qualifications

• Solid collections agency experience
• 3rd party collections
• Strong leadership abilities with a proven track record of developing and motivating teams.
• Proven ability to effectively manage and develop a fully remote team of commercial collectors.
• Demonstrated experience managing mid and large balance portfolios and achieving liquidation rate targets.
• Strong collection strategy skills, with the ability to handle both complex and routine collections.
• Analytical abilities, including proficiency with Microsoft Excel and experience using it to analyze client data.
• Excellent communication skills with the ability to mentor and provide guidance to team members.
• Bilingual - English/Spanish a plus
• Competitive base salary plus monthly bonus plan
• Medical, dental, vision, and supplemental benefits
• 401K plan
• Employee Referral Program

Caine & Weiner is a leading full-service Accounts Receivable Management enterprise with a network of national collection centers strategically located throughout the country. Since 1930, we have delivered outstanding performance and unmatched service to our world-wide clients.

Caine & Weiner is an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring.