Collector

Vantage West; Tucson (AZ); Hybrid; USD 26,000 - 35,000; Full time

Benefits offered by this job

Health Coverage

401k Plan

Paid Time Off and Holidays

Tuition Reimbursement

Volunteering Time Allowance

Job summary

Vantage West in Tucson, AZ is seeking a collections specialist to manage delinquent member accounts through outbound and inbound calls, negotiating payment plans and protecting the credit union from loss. Salary range is $19.21 - $25.22/hr. Job Grade, NE 9. Final salary is dependent on experience and qualifications.

This role is eligible for a language stipend of $200/monthly after 90 days of employment.

Qualifications

• High School diploma or equivalent is required.
• 2 years of collections call center experience.
• Proficient in Microsoft Word, Excel and Outlook.

Responsibilities

• Place outbound and answer inbound calls from delinquent members.
• Negotiate payment arrangements to bring accounts current.
• Provide excellent service to Members at all times.
• Document all member contacts in the collection system.
• Meet productivity and performance goals set by management.
• Locate members via skip tracing and research.
• Review options for repossession or referrals as needed.
• Act as liaison with attorneys, agencies and vendors.
• Resolve disputes to protect the credit union.
• Perform other duties as assigned.

Skills

Written Communication

Verbal Communication

Time Management

Critical Thinking

Basic Math

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Corporate
2480 N Arcadia Ave
Tucson, AZ 85712, USA

Description

GENERAL SUMMARY:
Manages delinquent member accounts through outbound and inbound collection efforts. Responsible for meeting delinquency, loss rate, and productivity goals as set by management and is charged with protecting the credit union from loss through prompt and efficient collection procedures.

This role is eligible for a language stipend of $200/monthly after 90 days of employment

Salary range is $19.21 - $25.22/hr. Job Grade, NE 9. Final salary is dependent on a candidate’s experience and qualifications.

Qualifications

Minimum Education & Experience Requirements:

• High School diploma or equivalent is required
• 2 years of experience in the collections call center environment.

Minimum Knowledge and Skill Requirements:

• Requires professional, clear and effective written and verbal communication skills
• Must be proficient in Microsoft Office (Word, Excel, Outlook)
• Under minimal supervision, able to utilize critical thinking and problem solving skills, and demonstrate effective time management skills
• Must be able to perform basic math functions

Competencies

• Negotiating
• Customer Focus
• Listening
• Written Communication
• Technical Learning
• Action Oriented
• Ethics & Values

Working Conditions / Environment

This job requires the employee sit at a desk or workstation for extended periods of time. No heavy lifting required.

Other Requirements

• Must comply with all aspects of the Bank Secrecy Act.

Major Accountabilities and Tasks

1. Places outbound calls to and accepts incoming calls from members with delinquent loans or accounts.
2. Identifies opportunity for and negotiates payment arrangements to bring account current.
3. Provides excellent quality service to all Members at all times.
4. Documents all member contacts in the collection system and conducts applicable loan maintenance.
5. Meets productivity and performance goals established by management.
6. Locates the member through skip tracing methods, internet research, references and employment.
7. Reviews and recommends repossession, foreclosure, referral to a collection agency, account closure or assignment for lawsuit, as needed.
8. Acts as liaison between the Credit Union and its attorneys, collection agencies and other vendors.
9. Resolves disputes and complaints from members seeking a solution that restores goodwill without placing the credit union at risk.
10. Performs other duties as assigned.

About Us:

At Vantage West, we pride ourselves on fostering a vibrant learning environment where curiosity and growth are at the heart of everything we do. Together, we are not just building a successful company; we are cultivating a community where everyone can thrive.

Benefits

• Health Coverage – We offer medical, dental and vision coverage for you and your dependents. Other benefits include: life insurance, flexible spending accounts, pet insurance, Team Member Assistance Program (EAP), and Corporate Care Solutions (Backup Child and Adult Care Services).
• Paid Time Off and Holidays – Work-life balance is a focus with generous paid time off, with additional time given for sick days, paid holidays, and 16 hours of paid time to participate in our community volunteer program. We also offer enhanced paid military leave and paid maternity/paternity leave.
• Retirement Savings – Generous 401k Plan.
• Development Activities – We focus on continuous growth by encouraging Job Shadowing and Personal Development Plans, which leads to a 40+% annual internal promotion rate.
• Tuition Reimbursement – We have partnered with the University of Arizona Global Campus to offer eligible full-time employees 100% tuition coverage towards an online Bachelor’s or Master’s Degree.

Equal Opportunity Employer Veterans Disabled

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.