Collections Specialist (Bilingual)

Addison Group; Philadelphia (Philadelphia County); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Competitive benefits package

Generous paid time off

Weekly pay

Job summary

A well-established organization is seeking a Collections Specialist in Philadelphia, PA. This full-time, onsite role involves supporting billing and member services while providing exceptional customer service. Candidates must have a strong customer service mindset, proficiency in Microsoft Office, and analytical skills. The position offers stability, generous benefits, and career growth opportunities in a supportive environment.

Qualifications

• Strong customer service mindset supporting diverse backgrounds.
• Proficiency in Microsoft Office applications.
• Ability to handle confidential information with professionalism.

Responsibilities

• Research member issues and provide solutions with professionalism.
• Ensure accurate processing of contributions and payments.
• Communicate with members regarding benefit-related questions.

Skills

Customer service mindset

Proficiency in Microsoft Office

Oral and written communication skills

Analytical skills

Spanish language proficiency

Job description

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This range is provided by Addison Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$45,000.00/yr - $55,000.00/yr

Senior Business Development Manager - Finance & Accounting - PA, NJ, DE

Collections Specialist – Full‑Time | Philadelphia, PA

A well‑established organization in Philadelphia is seeking a Collections Specialist to support its contributions, billing, and member services functions. This is a full‑time, onsite role offering strong stability, excellent benefits, and the opportunity to work in a mission‑driven environment that supports a diverse member population.

This position is ideal for someone who enjoys research, problem solving, and providing exceptional customer service while maintaining accuracy in a highly confidential setting.

Key Responsibilities

• Research member issues, identify needs, and provide solutions with a high level of professionalism
• Ensure employer contributions and payments are processed and posted accurately and on time
• Manage billing and collections for discrepancies or outstanding remittances
• Communicate with members regarding benefit‑related questions and account inquiries
• Communicate with employers regarding payment, billing, and remittance questions
• Enter and update contribution payments and employer remittances
• Assist employers with navigating online remittance portals or electronic submission tools
• Generate weekly and monthly reports
• Prepare special reports or documentation as needed
• Maintain updated knowledge of current policies and procedures
• Deliver exceptional customer service to both members and employers

Qualifications

• Strong customer service mindset with the ability to support individuals from diverse backgrounds
• Proficiency in Microsoft Office applications
• Excellent oral, written, and interpersonal communication skills
• Ability to handle confidential and sensitive information with discretion and professionalism
• Analytical skills with the ability to identify and resolve data discrepancies
• Ability to work collaboratively across teams as well as independently
• Spanish language proficiency required (due to member and employer needs)
• Ability to work onsite in Philadelphia
• Competitive benefits package
• Generous paid time off
• Weekly pay

Why This Role Stands Out

• Organization offers exceptional stability and long‑tenured leadership
• Strong benefits and work/life balance
• Opportunity to directly support member well‑being and community impact
• Structured training and clear expectations
• Long‑term career pathway for individuals who excel in service, accuracy, and problem solving

Seniority level

Associate

Employment type

Full‑time

Job function

Accounting/Auditing and Administrative

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