Collections Specialist

Fts Inc; Rockville (MD); Sur place; USD 55 000 - 75 000; Plein temps

Résumé du poste

Fts Inc. is seeking a Collections Analyst to identify, research, and recover outstanding payments while keeping account records accurate. You will review aging reports, prioritize collection efforts, contact organizations about open balances, and drive accounts to timely resolution.

The ideal candidate has 4+ years in collections, strong communication skills, and the ability to juggle multiple accounts. Experience in audit-related areas is a plus.

Qualifications

• Experience in collections
• Ability to analyze aging reports and prioritize delinquent accounts
• Strong phone, email, and written communication skills
• Excellent organization, attention to detail, and follow-through
• Research discrepancies and resolve account issues
• Proficiency with Microsoft Office and accounting/financial systems

Responsabilités

• Analyze accounts receivable aging reports to prioritize collection activity
• Contact customers and organizations by phone, email, and written correspondence to resolve outstanding balances
• Manage follow-ups on established 30-, 60-, and 90-day schedules
• Research payment discrepancies, investigate account issues, and coordinate resolutions
• Track collection activity, payment commitments, and account status
• Answer incoming customer calls and route inquiries to the right departments
• Process payments and maintain accurate account documentation
• Support audit compliance by organizing documentation and working with internal teams
• Review audit findings and help identify outstanding or underpaid amounts
• Keep detailed records of collection efforts, payment activity, and account resolutions

Connaissances

Collections experience

Analytical skills

Customer service communication

Organization & attention to detail

Discrepancy research

Microsoft Office / financial systems

Formation

High School Diploma

Associate or Bachelor’s degree preferred

Outils

Microsoft Office

Accounting software

Description du poste

The Collections Analyst identifies, researches, and recovers outstanding payments while keeping account records accurate and supporting audit-related work. You’ll review aging reports, prioritize collection efforts, reach out to organizations about open balances, and drive each account to timely resolution.

The ideal candidate brings strong hands-on collections experience, excellent communication skills, and the ability to juggle multiple accounts at once. Experience in audit, payroll auditing, or related industries is a plus but not required.

What You’ll Do

• Analyze accounts receivable aging reports to prioritize collection activity
• Contact customers and organizations by phone, email, and written correspondence to resolve outstanding balances
• Manage follow-ups on established 30-, 60-, and 90-day schedules
• Research payment discrepancies, investigate account issues, and coordinate resolutions
• Track collection activity, payment commitments, and account status
• Answer incoming customer calls and route inquiries to the right departments
• Process payments and maintain accurate account documentation
• Support audit compliance by organizing documentation and working with internal teams
• Review audit findings and help identify outstanding or underpaid amounts
• Keep detailed records of collection efforts, payment activity, and account resolutions

What You’ll Bring

• Experience in collections, commercial collections, or credit and collections
• Skill at analyzing aging reports and prioritizing delinquent accounts
• Strong phone, email, and written communication skills, with a customer-service mindset
• Excellent organization, attention to detail, and follow-through
• A knack for researching discrepancies and resolving account issues
• Proficiency with Microsoft Office and experience with accounting or financial systems

Education: High School Diploma (Associate’s or Bachelor’s degree preferred)

Experience: 4+ years of collections experience