Collection Specialist

United Smart Tech; United States; Remote; USD 42,000 - 64,000; Full time

Job summary

United Smart Tech is seeking a Collection Specialist to work remotely. The role involves contacting customers about outstanding balances, negotiating payment arrangements, and maintaining meticulous records of collection activities.

You will communicate professionally via phone and email, follow up on overdue accounts, and work toward meeting collection targets in a fast-paced, high-volume environment while upholding confidentiality and quality service.

Qualifications

• Previous experience in collections, customer service, call center, or related role preferred.
• Strong verbal and written communication skills.
• Good negotiation and problem-solving skills.
• Professional and confident phone manner.
• Ability to handle difficult conversations calmly and professionally.
• Strong attention to detail and organizational skills.
• Comfortable working with computers and basic office software.
• Ability to work independently and as part of a team.

Responsibilities

• Contact customers by phone, email, or other channels regarding outstanding payments.
• Follow up on overdue accounts and assist with payment arrangements.
• Maintain accurate and up-to-date records of collection activities.
• Handle customer questions and concerns professionally.
• Negotiate payment plans within company guidelines.
• Monitor assigned accounts and follow up on promised payments.
• Escalate difficult or unresolved accounts to the appropriate team.
• Maintain confidentiality of customer and account information.
• Meet assigned collection and performance goals.

Skills

Collections experience

Customer service

Call center

Verbal and written communication

Negotiation

Problem-solving

Attention to detail

Teamwork

Job description

Job Description:

Collection Specialist (Remote):

We are looking for a Collection Specialist to join our team. The ideal candidate will be responsible for contacting customers regarding outstanding balances, assisting with payment arrangements, and maintaining accurate records of collection activities.

Responsibilities:

• Contact customers by phone, email, or other communication channels regarding outstanding payments.
• Follow up on overdue accounts and assist customers with payment arrangements.
• Maintain accurate and up-to-date records of collection activities.
• Handle customer questions and concerns professionally.
• Negotiate payment plans when appropriate and within company guidelines.
• Monitor assigned accounts and follow up on promised payments.
• Escalate difficult or unresolved accounts to the appropriate team.
• Maintain confidentiality of customer and account information.
• Meet assigned collection and performance goals.

Requirements:

• Previous experience in collections, customer service, call center, or a related role is preferred.
• Strong verbal and written communication skills.
• Good negotiation and problem-solving skills.
• Professional and confident phone manner.
• Ability to handle difficult conversations calmly and professionally.
• Strong attention to detail and organizational skills.
• Comfortable working with computers and basic office software.
• Ability to work independently and as part of a team.

Work Environment:

• Remote position.
• Standard schedule: 9:00 AM – 5:00 PM, Monday–Friday.
• Fast-paced, high-volume call handling environment.