Collections Specialist

CFS; Winnetka (IL); Hybrid; USD 25,000 - 39,000; Full time

Job summary

CFS is seeking an experienced Collections Specialist to support a high-volume Accounts Receivable team. The role starts with fully onsite training for two weeks, followed by a hybrid schedule (3 days onsite: Tuesday-Thursday).

You will manage overdue accounts, perform outbound calls, and collaborate with internal teams to resolve billing issues. Ideal candidates have 2-5 years in collections, strong communication, and solid Excel skills.

Qualifications

• 2-5 years of professional collections experience.
• Strong written and verbal communication skills.
• Professional, confident phone presence.
• Ability to work efficiently in a fast-paced, high-volume environment.
• Comfortable learning and navigating multiple systems.
• Intermediate Excel skills (VLOOKUP/XLOOKUP, pivot tables).

Responsibilities

• Manage high-volume collections on accounts past 30 days due.
• Conduct outbound collection calls and follow-up emails.
• Assist with large and complex accounts.
• Review daily inboxes and prioritize collection efforts accordingly.
• Partner with internal teams to resolve billing or payment issues.
• For the international role: collaborate with sales teams and leadership on escalated accounts.

Skills

Communication skills

Phone presence

Excel - VLOOKUP

Attention to detail

Team collaboration

Tools

D365 familiarity

Oracle familiarity

Job description

Position Overview

Our client is seeking an experienced Collections Specialist to support a high-volume Accounts Receivable team during a period of increased workload. This is an opportunity to work in a collaborative, fast-paced environment.
Training will be fully onsite for the first two weeks, followed by a hybrid schedule (3 days onsite: Tuesday-Thursday).

Key Responsibilities For The Collections Specialist

• Manage high-volume collections on accounts past 30 days due
• Conduct consistent outbound collection calls and follow-up emails
• Assist with large and complex accounts
• Review daily inboxes and prioritize collection efforts accordingly
• Partner with internal teams to resolve billing or payment issues
• For the international role: collaborate with sales teams and leadership on escalated accounts

Qualifications for the Collections Specialist

• 2-5 years of professional collections experience
• Strong written and verbal communication skills
• Professional, confident phone presence
• Ability to work efficiently in a fast-paced, high-volume environment
• Comfortable learning and navigating multiple systems
• Intermediate Excel skills (VLOOKUP/XLOOKUP, pivot tables)

Preferred

• Experience with international collections
• Familiarity with D365 or Oracle
• Experience during system integrations or process changes

What We're Looking For

• Someone who can hit the ground running
• Calm, patient, and adaptable under pressure
• Detail-oriented with strong follow-through
• Team-oriented and dependable

Work Environment & Culture

• Busy, high-energy team with a supportive and inclusive culture
• Business casual dress code
• Strong internal collaboration and leadership support

Why This Role

• Immediate opportunity to make an impact on aging AR
• Competitive hourly pay