Collections Specialist

Turn2Partners; Silver Spring (MD); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Turn2Partners in Silver Spring, MD is seeking a Collections Specialist to support B2B and B2C collections. You will manage accounts with outstanding balances, contact customers about past-due payments, and audit balances to ensure accuracy.

The role emphasizes reconciliation, high-volume processing, and collaboration with accounting and operations to resolve issues and maintain detailed records.

Qualifications

• 2+ years of collections, accounts receivable, or related experience.
• Experience with B2B and/or B2C collections.
• Strong reconciliation, research, and auditing skills.

Responsibilities

• Manage a portfolio of B2B and B2C accounts with outstanding balances.
• Contact customers regarding past-due accounts and coordinate payment resolution.
• Review and audit accounts to confirm balances, payments, adjustments, and documentation.
• Research discrepancies and resolve billing or payment issues prior to collection.
• Maintain detailed records of collection activity and customer communication.
• Process account adjustments and escalate complex discrepancies as needed.
• Monitor aging reports and prioritize collection efforts based on risk.
• Partner with internal accounting and operations teams to resolve issues.

Skills

Account reconciliation

Auditing

Customer communication

Attention to detail

Problem-solving

Tools

Excel

ERP systems

Job description

Silver Spring, MD (Onsite for training, then hybrid 3 days a week)

We are seeking a Collections Specialist to support both business-to-business (B2B) and business-to-consumer (B2C) collections. This individual will manage outstanding accounts while also reviewing and auditing account information to ensure balances are accurate prior to and throughout the collection process.

Key Responsibilities

• Manage a portfolio of B2B and B2C accounts with outstanding balances.
• Contact customers and businesses regarding past-due accounts and coordinate payment resolution.
• Review and audit accounts to confirm balances, payments, adjustments, and supporting documentation are accurate.
• Research account discrepancies and resolve billing or payment issues prior to collection.
• Maintain detailed records of collection activity, account status, and customer communication.
• Process account adjustments and elevate complex discrepancies when necessary.
• Monitor aging reports and prioritize collection efforts based on account status and risk.
• Partner with internal accounting and operations teams to resolve account issues.

Qualifications

• 2+ years of collections, accounts receivable, or related experience preferred.
• Experience with B2B and/or B2C collections.
• Strong account reconciliation, research, and auditing skills.
• Comfortable working with high-volume accounts and customer communication.
• Strong attention to detail, organization, and problem-solving skills.
• Proficiency with Excel and accounting/ERP systems.