Collections coordinator

CFS; Naperville (IL); On-site; USD 41,000 - 62,000; Full time

Job summary

CFS in Naperville, IL, is seeking a proactive Collections Coordinator to join our Accounting team. You will manage past-due accounts, conduct reconciliations, and communicate with customers to resolve discrepancies while building strong relationships across departments.

The ideal candidate has 2+ years in B2B collections, solid Excel skills (VLOOKUP, PivotTables), and a keen eye for detail. AR/ERP experience is a plus in a fast-paced environment.

Qualifications

• 2+ years of B2B collections experience.
• Strong communication and customer service skills.
• Intermediate Excel skills, including VLOOKUPs and Pivot Tables.
• Strong attention to detail and organizational skills.

Responsibilities

• Follow up on past-due accounts and outstanding balances.
• Research and resolve payment discrepancies.
• Maintain aging receivables and collection records.
• Process customer payments, refunds, and account adjustments.
• Prepare account reconciliations and journal entries.
• Partner with internal teams to resolve billing issues.
• Document collection efforts and customer communications.

Skills

Communication skills

Customer service

Attention to detail

Organizational skills

Team collaboration

Tools

Excel with VLOOKUPs and PivotTables

Job description

About The Opportunity

We are seeking a Collections Coordinator to join a growing Accounting team. This Collections Coordinator role focuses on collections, account reconciliations, customer communication, and receivables management. If you're a proactive communicator who enjoys problem-solving and building customer relationships, this is a great opportunity for an experienced Collections Coordinator to make an immediate impact.

Key Responsibilities

• Follow up on past-due accounts and outstanding balances


• Research and resolve payment discrepancies


• Maintain aging receivables and collection records


• Process customer payments, refunds, and account adjustments


• Prepare account reconciliations and journal entries


• Partner with internal teams to resolve billing issues


• Document collection efforts and customer communications

Qualifications

Required

• 2+ years of B2B collections experience


• Strong communication and customer service skills


• Intermediate Excel skills, including VLOOKUPs and Pivot Tables


• Strong attention to detail and organizational skills

Preferred

• Accounts Receivable experience


• ERP system experience


• High-volume collections environment experience

What We're Looking For

• Professional and confident communicator


• Strong follow-up and problem-solving skills


• Detail-oriented and organized


• Team-oriented mindset


• Dependable Collections Coordinator who takes ownership of their accounts

#INSEP2026