Collections coordinator

Creative Financial Staffing, LLC; Naperville (IL); On-site; USD 50,000 - 65,000; Full time

Job summary

Creative Financial Staffing, LLC is seeking a detail-oriented Collections Coordinator to join our accounting team in Naperville, IL. The role focuses on accounts receivable, aging analysis, and ensuring timely collections while maintaining excellent customer relationships.

Responsibilities include resolving payment discrepancies, processing payments and adjustments, and coordinating with internal teams to resolve invoicing issues. Strong communication and organizational skills are essential.

Qualifications

• Minimum 2 years of B2B collections experience.
• Strong verbal and written communication skills.
• Excellent customer service and relationship-building abilities.
• Intermediate Excel skills, including VLOOKUPs and Pivot Tables.
• Strong organizational skills with exceptional attention to detail.

Responsibilities

• Contact customers regarding overdue invoices and outstanding balances.
• Investigate and resolve payment discrepancies and billing concerns.
• Monitor and maintain accounts receivable aging reports.
• Process customer payments, credits, refunds, and account adjustments.
• Prepare account reconciliations and assist with journal entries.
• Collaborate with internal departments to resolve invoicing issues.
• Maintain documentation of collection activities and customer interactions.
• Ensure collection efforts comply with company policies.

Skills

Communication skills

Customer service

Attention to detail

Accounts receivable

Problem solving

Tools

Microsoft Excel

VLOOKUP

Pivot Tables

Job description

Collections Coordinator

About the Collections Coordinator Role

We are looking for a detail-oriented and customer-focused Collections Coordinator to join our expanding Accounting team. In this role, you will be responsible for managing accounts receivable activities, following up on outstanding balances, resolving payment issues, and maintaining strong customer relationships.

This is an excellent opportunity for a proactive professional who enjoys problem-solving, collaborating with internal teams, and helping drive timely collections while delivering exceptional customer service.

Primary Responsibilities of the Collections Coordinator

• Contact customers regarding overdue invoices and outstanding account balances
• Investigate and resolve payment discrepancies and billing concerns
• Monitor and maintain accounts receivable aging reports
• Process customer payments, credits, refunds, and account adjustments
• Prepare account reconciliations and assist with journal entry preparation
• Work closely with internal departments to address and resolve invoicing issues
• Maintain accurate documentation of collection activities and customer interactions
• Ensure collection efforts are conducted professionally and in accordance with company policies

Qualifications for the Collections Coordinator

Required

• Minimum of 2 years of business-to-business (B2B) collections experience
• Strong verbal and written communication skills
• Excellent customer service and relationship-building abilities
• Intermediate Microsoft Excel skills, including experience with VLOOKUPs and Pivot Tables
• Strong organizational skills with exceptional attention to detail

Preferred

• Accounts Receivable experience
• Experience working within ERP systems
• Background in a fast-paced or high-volume collections environment

What Makes You Successful in This Role

• Confident and professional communicator
• Strong follow-through and problem-solving capabilities
• Highly organized with the ability to manage multiple priorities
• Collaborative team player who works effectively across departments
• Dependable and accountable professional who takes ownership of assigned accounts
• Results-driven mindset with a commitment to maintaining positive customer relationships

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