Collections Specialist

Strategic Staffing Solutions; Phoenix (AZ); Hybrid; USD 47,000 - 56,000; Full time

Job summary

Strategic Staffing Solutions is seeking a Financial Collections Specialist to support high-volume account resolutions on-site in Phoenix, AZ. You will review financial records, verify information, and negotiate solutions to delinquent accounts while maintaining professional customer interactions.

This on-site role requires comfort with multiple systems, strong Excel and Word skills, and the ability to work in a hybrid setting (3 days in the office, 2 days from home).

Qualifications

• Minimum 3 years of experience in collections or related call center roles.
• Proficiency in Excel and Word.
• Experience with auto-dialer systems.
• Comfortable with chat and email communication.
• Ability to work independently in a remote environment.

Responsibilities

• Compute, classify, and record financial data for customer accounts.
• Review and verify transaction records for accuracy and completeness.
• Track balances, payments, and account activity.
• Negotiate payment solutions and resolve delinquent accounts.
• Document account activity thoroughly and accurately.
• Utilize Excel and internal systems to maintain financial records.
• Communicate professionally via phone, chat, and email.
• Ensure compliance with company policies and financial regulations.

Skills

Multitasking

Customer-focused

Detail-oriented

Strong communication

Tools

Microsoft Excel

Microsoft Word

Auto-dialer systems

Chat and email tools

Job description

Duration: 12-month contract with the chance of converting

Pay Rate: $23/HR

Hybrid; 3 days in office with 2 days work from home

Position Overview:

We are seeking a detail-oriented and customer-focused Financial Collections Specialist to support high-volume account resolution efforts on-site. This role involves reviewing financial records, verifying account information, and resolving delinquent accounts through professional and empathetic customer interactions.

This is a phone-intensive position requiring strong multitasking skills, financial data accuracy, and the ability to navigate multiple systems simultaneously.

Key Responsibilities

• Compute, classify, and record financial data related to customer accounts
• Review and verify transaction records for accuracy and completeness
• Track balances, payments, and account activity
• Negotiate payment solutions and resolve delinquent accounts
• Document account activity thoroughly and accurately
• Utilize Excel and internal systems to maintain financial records
• Communicate professionally via phone, chat, and email
• Ensure compliance with company policies and financial regulations

Required Qualifications

• Minimum 3 years of experience in collections, financial services, or a related call center environment
• Strong multitasking abilities while handling high call volumes
• Proficiency in Microsoft Excel and Microsoft Word
• Experience using auto-dialer systems
• Comfortable working in chat and email-based communication tools
• Strong computer navigation skills and ability to manage multiple screens
• Ability to work independently in a remote environment

Preferred Qualifications

• Prior experience in banking or financial service
• Experience resolving debt and negotiating payment arrangements
• Demonstrated empathy and customer service skills in sensitive financial situations
• Phone-based role requiring extended periods on calls