Collections Specialist

Westinghouse Electric Company; Miami (FL); On-site; USD 48,000 - 58,000; Full time

Job summary

Westinghouse Electric Company is seeking a Collections Specialist for a 1-year contract in Miami, FL. You will manage delinquent accounts across aging buckets and collaborate with Billing, Payments & Collections, Customer Service, Product and Legal to resolve issues.

The role requires strong communication, analytical and negotiation skills, with experience in skip tracing, settlements and payment plans. Proficiency in Zuora, Salesforce and CIS is preferred.

Qualifications

• Minimum 3 years in a collections role managing aging and default accounts.
• High school diploma required; college degree preferred.
• Zuora, Salesforce, CIS experience requested.

Responsibilities

• Manage a portfolio of delinquent accounts through various aging buckets.
• Perform daily collection activities via calls, emails, texts, and letters.
• Coordinate with Customer Service, Product, Billing and Legal to resolve payment issues.
• Prepare weekly aging reports and forecasts.
• Negotiate payment plans and assess extension eligibility.
• Conduct skip tracing and assign field cases when needed.
• Prepare cases for litigation and coordinate with third-party agencies.

Skills

Customer-focused

Problem-solving

Organized

Analytical

Results-driven

Education

High school diploma

College degree preferred

Tools

Zuora

Salesforce

CIS

Job description

Please Note: **No Third-Party or C2C Firms**

*Must be able to work in the United States without sponsorship*

We are searching for a Collections Specialist on behalf of our client. This is a 1-year contract assignment. (W-2. The Department: Billing, Payments & Collections. Reports to: Billing, Payments & Collections Manager. You will manage and resolve delinquent accounts across various aging buckets (1–120+ days), including specialized queues such as First Payment, Defaults, Write-offs, Legal, and Bankruptcy. This role requires strong communication, analytical, and negotiation skills to ensure timely collections while maintaining positive customer relationships.

Location: Miami, FL 33134

1-year contract assignment. (W-2)

Key Responsibilities:

• Manage a portfolio of accounts from early delinquency through legal and bankruptcy stages.
• Perform daily collection activities including phone calls, emails, texts, and formal letters.
• Maintain a structured follow-up system to ensure customer commitments are met.
• Collaborate cross-functionally with Customer Service, Product, Billing, and Legal teams to resolve payment issues and disputes.
• Prepare weekly forecasts and progress reports by aging bucket.
• Analyze aging accounts receivable (AR) and monitor for non-payment trends.
• Offer and manage payment plans, process payments, and evaluate eligibility for extensions.
• Conduct skip tracing and assign field cases for accounts lacking contact information.
• Investigate and resolve collection-related disputes in a timely manner.
• Prepare and submit cases for litigation to the legal team.
• Coordinate with third-party collection agencies and manage feedback loops.
• Negotiate settlements, gather project updates, and collect missing documentation to resolve outstanding balances.

Experience: Minimum 3 years in a collections role managing aging and default accounts.

Education: High school diploma required; college degree preferred.

Software Proficiency:

• Zuora (billing and subscription management)
• Salesforce (CRM and case tracking)
• CIS (Customer Information System)

Preferred Attributes:

• Customer-focused mindset with a problem-solving approach
• Ability to maintain professionalism in challenging situations
• Organized, analytical, and results-driven

We are committed to transparency and equity in all of our people practices. The base salary range for this position, which is dependent upon experience, qualifications and skills, is estimated to be $23.00/hr. to $28.00/hr.

Equal Opportunity Employer including Veterans and Individuals with Disabilities