Collections Representative

Strategic Staffing Solutions; San Antonio (TX); Hybrid; USD 28,000 - 36,000; Full time

Job summary

Strategic Staffing Solutions in San Antonio, TX is seeking a Financial Collections Specialist to support high-volume account resolution on-site. The role focuses on reviewing financial records, verifying data, and resolving delinquent accounts through professional, empathetic interactions.

This phone-intensive position requires strong multitasking, data accuracy, and the ability to navigate multiple systems.

Qualifications

• Minimum 3 years of experience in collections, financial services, or a related call center.
• Ability to handle high call volumes with strong multitasking.
• Proficiency in Excel and Word.
• Experience using auto-dialer systems.
• Comfortable working in chat and email-based communication tools.
• Strong computer navigation skills and ability to manage multiple screens.
• Ability to work independently in a remote environment.

Responsibilities

• Compute, classify, and record financial data related to customer accounts.
• Review and verify transaction records for accuracy and completeness.
• Track balances, payments, and account activity.
• Negotiate payment solutions and resolve delinquent accounts.
• Document account activity thoroughly and accurately.
• Utilize Excel and internal systems to maintain financial records.
• Communicate professionally via phone, chat, and email.
• Ensure compliance with company policies and financial regulations.

Skills

Collections experience

Multitasking

Microsoft Excel

Microsoft Word

Auto-dialer systems

Chat & Email

Remote work independence

Phone-based role

Computer navigation

Tools

Auto-dialer systems

Microsoft Excel

Microsoft Word

Job description

Duration: 12-month contract with the chance of converting

Pay Rate: $23/HR

3 days in office with 2 days work from home

Position Overview:

We are seeking a detail-oriented and customer-focused Financial Collections Specialist to support high-volume account resolution efforts on-site. This role involves reviewing financial records, verifying account information, and resolving delinquent accounts through professional and empathetic customer interactions.

This is a phone-intensive position requiring strong multitasking skills, financial data accuracy, and the ability to navigate multiple systems simultaneously.

Key Responsibilities

• Compute, classify, and record financial data related to customer accounts


• Review and verify transaction records for accuracy and completeness


• Track balances, payments, and account activity


• Negotiate payment solutions and resolve delinquent accounts


• Document account activity thoroughly and accurately


• Utilize Excel and internal systems to maintain financial records


• Communicate professionally via phone, chat, and email


• Ensure compliance with company policies and financial regulations

Required Qualifications

• Minimum 3 years of experience in collections, financial services, or a related call center environment


• Strong multitasking abilities while handling high call volumes


• Proficiency in Microsoft Excel and Microsoft Word


• Experience using auto-dialer systems


• Comfortable working in chat and email-based communication tools


• Strong computer navigation skills and ability to manage multiple screens


• Ability to work independently in a remote environment

Preferred Qualifications

• Prior experience in banking or financial service


• Experience resolving debt and negotiating payment arrangements


• Demonstrated empathy and customer service skills in sensitive financial situations


• Phone-based role requiring extended periods on calls